Customer Service

LATORYA V RUMPH

Orlando, FL 32805
Phone: 321 460 8130
latoryarumph@Yahoo.com

Employment History
Call Center Representative
03/2011 - 08/14 Global Resort Management 1300 La Quinta Dr #2, Orlando, FL
Employment Type: Full Time (30 Hours or More)

Assisted customers with their queries and problems by phone and e-mail
Transferred urgent calls to the required departments quickly and accurately.
Entered and updated new an existing customer details in the customer management software according to administrative guidelines.
Achieved set quotas by the stipulated deadline.

Call Center Agent
03/2009 - 01/2011 Gvt Promotions Orlando, FL
Employment Type: Full Time (30 Hours or More)
Working with existing owners upgrading them on their existing Timeshare.
Explain the benefits of timeshare to new customers and their families.
Timeshare resale

Customer Service Rep
01/2008 - 12/2009 Optional Marketing Group Casselberry, FL
Employment Type: Full Time (30 Hours or More)
Call existing customers for upgrades and promotions on existing services
Data entry.
Education and Training
Issuing Institution Location Qualification Course of Study
Mid Florida Tech FL General Educational Development (GED) Certificate General High School Curriculum

References Available on Request

  • ID#: 85080
  • Location: Orlando, FL , 32805

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