Customer Service

ELSA LANDERS

1633 S. Kirkman Rd Apt 377

Orlando, FL 32811

3219172415/3212450276

elsanshanira@hotmail.com

 

 

 

 

Career Profile

Results-driven, dependable, and well organized professional experienced in Customer Services. Excellent written and verbal communication skills, with an eye for detail. Self-motivated individual who is extremely productive in a high volume, high stress, environment. Works well independently as well as part of a team.


Academic HR Skills:

 

  • Recruitment & Staffing
  • Employee Selection/Hiring
  • Training & Development
  • Coaching & Mentoring
  • HR Policy and Procedure
  • Salary & Benefits
  • Employment Laws
  • Employee Relations
  • Performance Management
  • Organization Development & Change Management

 

EDUCATION

Bachelor of Business AdministrationHR Management                       2011

American InterContinental University                                                        Hoffman Estates, IL

 

Associate of Arts in Business Administration:  HR                               2010

American InterContinental University                                                        Hoffman Estates, IL

 

Technical Competencies

Microsoft Excel and Microsoft Word/Office

 

PROFESSIONAL EXPERIENCE

Operations Clerk

Wells Fargo                                                                        4/2013-10/2013

  • Receiving, logging, batching and/or distributing work
  • Customer service
  • Cash handling of different foreign and US currency
  • Worked in Vault department
  • Verifying or matching data on documents and/or items
  • Processing/Distributing Incoming and Outgoing Mail
  • Compiled data and perform calculations, verify to meet required deadlines
  • Did data entry

 

HR Assistant /Administrative Assistance             2010- 2012 

Alternative Unlimited                                         Winter Haven, FL

  • Performed customer service functions by answering employee requests and questions.
  • Assisted with hiring and termination of new and existing employees.
  • Schedule meetings and interviews as requested by manager.
  • Reconciled the benefits statements.
  •  Performs payroll/benefit-related reconciliations to General ledger and other accounts.
  • Conducted audits of various payroll, benefits or other HR programs and recommends any corrective action
  • Input information in database
  • Filed papers and did clerical work
  • Conducted benefits enrollment for new employees.
  • VerifiesdI-9 documentation and maintains books current.
  • Submitted the online investigation requests and assists with new employee background checks.
  • Did Excel spreadsheet and extensive software skills such as Words, PowerPoint and Access
  • Relieved management of administrative detail, all project
  • Coordinated work flow
  • Updated and chase delegated tasks to ensure progress to deadlines
  • Took initiative in manager's absence
  • Kept projects on schedule
  • Maintained procedures manual to ensure consistent performance of routines

 

Customer Service                                                                        2007-2009 

GC SERVICES                                                                                      Lakeland, FL

  • Handled inbound/outbound calls in support of customers’ needs
  • Assisted customers with billing issues on invoices
  • Answered phone and directed customers to correct department
  • Took credit and check payments via phone and applied to customers account
  • Inputted data of customer inquiries in computer

 

Warehouse Assembler                                                                2005-2007 

O.F.S Fitel  Inc                                                                             Hartford, CT

  • Inspected and measured fibers for defects for packaging under microscope
  • Inputted data in computer on regular basis
  • Performed inspection of finished products before shipment
  • Completed clerical functions filing important documentation and fielding telephone inquiries
  • Trained new employees in the production process explaining step by step protocol for preparation of fibers.

 

Customer Service Representative                                               2002-2005 

Fresh City                                                                           Hartford, CT

  • Reviewed and issued audits on account information and processes
  • Handled inbound calls on customer inquiry and accounts
  • Assisted customers with issues on catering order and took payments
  • Made queries in multiple databases
  • Opened and closed center after shift

 

Pick and Pack/Assembler                                                            1999-2002

We Andrews                                                                          Manchester, CT

  • Inspected all finished products for shipment
  • Finalized paperwork on correct counts and dated in computer for shipping
  • Taught new workers procedures for completing work task
  • Promoted to team lead

 

 

  • ID#: 83244
  • Location: Orlando, FL , 32802

Don't Be Fooled

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  • To avoid scams, buy and sell with people you can meet locally, in person.
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  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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