Customer Service Coordinator


Orlando, FL 32839
Phone: 321-418-4122



  • · Proficient with multi line phone systems.
  • · Skilled in the use of personal computers and related software applications.
  • · Ability to gather data to compile information and prepare reports.
  • · Excellent verbal communication skills.
  • · Ability to analyze and solve problems.
  • · Proficient in the use of MS Word, Excel, Outlook, and PowerPoint.
  • · Excellent customer service skills.
  • · Ability to type 55+ wpm. 


Employment History

Collections Specialist, Tax Examiners and Collectors, and Revenue Agents

07/2013 – Current

Hilton Grand Vacations Company

6355 Metrowest blvd suite 180, Orlando, FL

Assisted owners with processing payoff payments of the loan. Scheduled payment plans for delinquent accounts. Worked with warranty deeds foreclosures and Home Owners Association. Input and update personal and financial transactions. Adhered to all Federal Debt Collection Practices laws and policy.


Reservationist Coordinator, Customer Service Representatives

06/2008 - 06/2012

Wyndham Vacation Ownership

Orlando, FL

  • Assisted customers with creating lasting memories by making reservations for their vacation accommodations.
  • Exceeded productivity standards consistently.
  • Verified personal account and credit card information.
  • Collected payment for outstanding balances.
  • Saved package purchases if guest no longer wanted getaway.
  • Assisted customers with escalated situations and offered satisfactory resolutions to ensure guest experience.


Telemarketer, Telemarketers

04/2006 - 11/2007

Island One Resorts

Orlando, FL


  • Inbound calls and outbound calls collections on delinquent vacation packages finalized prepackage sales due to collecting delinquent amounts owed



Student Assistant, Library Assistants, Clerical

02/2004 - 02/2005

Valencia Community College

Orlando, FL

  • Improved essay formatting for proper assignment delivery.  
  • Assisted with document research for written compositions.
  • Printed pertinent class related forms, as well as proper submission of work assignments to designated professor of course study.


411 Operator, Switchboard Operators, Including Answering Service

11/2001 - 02/2003

Metro One Communications

Orlando, FL

  • Answered 600-700 inbound calls a day.
  • Provided phone and address information, consistently exceeded time and quality standards.
  • Connected customers to family and friends all over the world.
  • Provided excellent customer service.


Education History

Issuing Institution



Course of Study

Valencia Community College


2 Years of College or a Technical or Vocational School

General Studies/Psychology

Orange County Public Schools


General Educational Development (GED) Certificate

General High School Curriculum

Workforce Central Florida

Orlando, FL

1 Year of College or a Technical or Vocational School

Work Ethics workshops on windows excel power point


  • ID#: 82431
  • Location: Orlando, FL , 32839

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