Experienced Phlebotomist

STEPHANIE LABOY 10861 Windsor Walk Dr, Orlando, Florida 32837 Cell: 3219603528 steph2485@gmail.com PROFESSIONAL SUMMARY Summary Of Experience A highly motivated, solutions focused professional with experience in Medical Assistance, Medical Records and all facets of Retail Store Operation and Customer Service. Respected, trusted and diligent individual with a verifiable talent for maintaining records and fostering relationships with success in capitalizing on growth opportunities, implementing new objectives with integrity. Thorough and focused on enhancing productivity, quality and efficiency in overall performance. Areas of Expertise Retail Store Operations Effective Communicator Training and Development Demonstrated phone communication experience Salesmanship/Sales Initiatives Knowledge of medical terminology Advanced problem-solving skills E- Clinical Advanced problem-solving skills Proficiency with computerized charting Cardiopulmonary Resuscitation Certified Customer Service Excellence Accuracy & Efficiency Organizational Skills. LICENSES Certified Nursing Assistant Cardiopulmonary Resuscitation Certified Basic Electrocardiography Certified Certified Phlebotomy Technician SKILL HIGHLIGHTS Retail Store Operations Demonstrates phone communication experience Advanced problem-solving skills E-Clinicals Effective Communicator Salesmanship/Sales Initiatives Customer Service Excellence Organizational Skills Knowledge of medical Terminology Proficiency with computerized charting Accuracy & Efficiency PROFESSIONAL EXPERIENCE FLORIDA BLOOD CENTER Orlando, Florida Donor Services Specialist 12/2012 to Current Ensures that SOPs are followed, good customer service is provided and excellent technical skills are being performed. Works with staff to optimize the specific areas blood drives to maximize the potential of the donation experience. Works with staff to increase standards of recruiting and retaining donors and achieving the departments collection goals. Provides input in the evaluation of mobile operations employees and ensures that staffs skills are maintained. Assists the Donor Services Manager with planning operational issues and development of the blood centers objectives of collecting blood and/or apheresis blood components from volunteer donors. RACETRAC PETROLEUM Kissimmee, FL Sales Associate 10/2010 to 08/2013 Foster relationships with Store Leaders and Team Members to implement the Core Values and Leadership qualities as defined Successfully invoke Retailer Initiative Strategies in stores to gain optimum sales and increase opportunities Maintain close relationships with Store Leaders and Team Members by addressing business issues and introducing new products and services to improve store performance Collaborate with Store Leaders and Team Members to establish and exceed annual budgets Monitor all aspects of store operations by providing coaching, advice and assistance to Store Leaders and Guests Ensure proper infrastructure in place, completing Store Readiness checklists by evaluating and analyzing all data to seek lost opportunities Excellent Cash Handling skills Assisted in training and development of new Team Members to be future leader of the company through having people skills, professional influence, goals and follow up. KEYSTONE REHABILITATION Kissimmee, FL Certified Nurses Assistant 06/2010 to 01/2011 Provide high-quality patient care as an in-demand per-diem CNA within surgical, acute-care, rehabilitation, home-healthcare and nursing-home settings Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing. Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care. Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming. Ensured the accurate, timely flow of information by maintaining thorough patient records and updating healthcare team on patients' status. Adhered to safety guidelines; completed Patient Safety Training Program. SURGICAL MANAGEMENT, LTD. Kissimmee, FL Medical Records 03/2009 to 01/2010 Reviewed patient medical records for completeness, accuracy and regulatory compliance Retrieved patient medical records for physicians, technicians, staff Protected the security of medical records to ensure confidentiality. Planned, developed, maintained and operated a variety of health record indexes and storage and retrieval systems to collect, classify, store and analyze information Computer entry of demographics, history and extent of disease, diagnostic procedures and treatment Compiled and maintained patients' medical records to document condition and treatment, providing data for research, cost control and care improvement Handled patient admission, discharge forms Assigned the patient to diagnosis-related groups using appropriate computer software. Released information to individuals, agencies in compliance with appropriate regulations. ORLANDO REGIONAL MEDICAL CENTER Orlando, FL Food and Nutrition Hospitality Attendant 07/2006 to 03/2009 Assisted clinical dietitian in modifying menus Identified clients with special nutritional needs, obtaining food preference Clarified food allergy and other information pertinent to the nutrition of the patient. Monitored calculated calorie, sodium, and fat controlled patient selections. Organized time, supplies and equipment efficiently and effectively. Delivered nutrition service to patients. EDUCATION AND TRAINING CERTIFIED: PHLEBOTOMY 2012 Orlando Academy of Health, Orlando, Florida, USA CERTIFIED: NURSING ASSISTANT 2010 CAMBRIDGE INSTITUTE OF ALLIED HEALTH, Orlando, Florida , USA HIGH SCHOOL DIPLOMA 2004 Dr Phillips High School, Orlando, Florida, USA COMMUNITY SERVICE Teachers Aide Lancaster Elementary 1998- present

  • ID#: 81318
  • Location: Orlando, FL , 32837

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