Customer service representative

SHUMIA BARKER 1916 LAKE FOUNTAIN DR #811 ORLANDO, FL 32839 407-701-1499 407-335-1560 Objectives Pursue a career as where my skills can be utilized for production and growth of the company. Education Everest University Orlando, FL July 2009- July 2010 Diploma in Medical Assistant Chase Learning Institute, Orlando, Fl October 2003- January 2004 Certified Nursing assistant Skills • Prescriptions • ICD & CPT • EKG • PFT’s • Glucose Testing • Cholesterol Testing • INR • Sterilization • Injections • Vaccinations • Trained in EMR’s • Wound Care • Vitals • Suture Removal • Surgical Set Up • Wound Culture • Throat Culture • Urine Culture • Hemoccults • Charting • Telephone Triage • Visual Testing • Ear & Eye Irrigation • Scheduling • Birth Control Education • Pregnancy Testing • TB Testing • Mono Testing • Strep Testing • Supply Inventory • Pap Set Up • Capillary Sticks • Urine Catheter • Urinalysis • Medication Administration • Microsoft Certifications • HIV/AIDS • HIPAA • CPR/AED • Medical Errors • OSHA • First Aid • Domestic Violence Experience October 2011-March 2013 Catalyst Rx Orlando, FL Member Service Rep Assist pharmacies with claims. Assist members with pharmacy benefits November 2007-May 2011 Walgreen's Customer Care Center Orlando, FL Customer Service Representative Handle medical insurance claims over the phone Refill prescriptions May 2006- June 2006 Comcast Cable Orlando, FL Customer Service Representative Billing and Sales Troubleshooting Internet and cable over the phone Set appointments for new installation. December 2005- March 2007 Wal-Mart Ocoee, FL/Clermont,FL Cashier/Customer Service Associate Handle refunds and returns also money gram Provide customers with checkout of purchase. August 2004- March 2005 Nephron Pharmaceutics Orlando, FL Production line lead/Quality Assurance Package medications Check weight and amount of medication per vial output.

  • ID#: 78812
  • Location: Orlando, FL , 32839

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