Customer service representative
SHUMIA BARKER 1916 LAKE FOUNTAIN DR #811 ORLANDO, FL 32839 407-701-1499 407-335-1560 firstname.lastname@example.org Objectives Pursue a career as where my skills can be utilized for production and growth of the company. Education Everest University Orlando, FL July 2009- July 2010 Diploma in Medical Assistant Chase Learning Institute, Orlando, Fl October 2003- January 2004 Certified Nursing assistant Skills â€¢ Prescriptions â€¢ ICD & CPT â€¢ EKG â€¢ PFTâ€™s â€¢ Glucose Testing â€¢ Cholesterol Testing â€¢ INR â€¢ Sterilization â€¢ Injections â€¢ Vaccinations â€¢ Trained in EMRâ€™s â€¢ Wound Care â€¢ Vitals â€¢ Suture Removal â€¢ Surgical Set Up â€¢ Wound Culture â€¢ Throat Culture â€¢ Urine Culture â€¢ Hemoccults â€¢ Charting â€¢ Telephone Triage â€¢ Visual Testing â€¢ Ear & Eye Irrigation â€¢ Scheduling â€¢ Birth Control Education â€¢ Pregnancy Testing â€¢ TB Testing â€¢ Mono Testing â€¢ Strep Testing â€¢ Supply Inventory â€¢ Pap Set Up â€¢ Capillary Sticks â€¢ Urine Catheter â€¢ Urinalysis â€¢ Medication Administration â€¢ Microsoft Certifications â€¢ HIV/AIDS â€¢ HIPAA â€¢ CPR/AED â€¢ Medical Errors â€¢ OSHA â€¢ First Aid â€¢ Domestic Violence Experience October 2011-March 2013 Catalyst Rx Orlando, FL Member Service Rep Assist pharmacies with claims. Assist members with pharmacy benefits November 2007-May 2011 Walgreen's Customer Care Center Orlando, FL Customer Service Representative Handle medical insurance claims over the phone Refill prescriptions May 2006- June 2006 Comcast Cable Orlando, FL Customer Service Representative Billing and Sales Troubleshooting Internet and cable over the phone Set appointments for new installation. December 2005- March 2007 Wal-Mart Ocoee, FL/Clermont,FL Cashier/Customer Service Associate Handle refunds and returns also money gram Provide customers with checkout of purchase. August 2004- March 2005 Nephron Pharmaceutics Orlando, FL Production line lead/Quality Assurance Package medications Check weight and amount of medication per vial output.