Bilingual Medical Front Desk

Shirley Santiago

Phone: 407-207-7072

E-mail :

Front Medical Office Administrator

Experienced ~ Knowledgeable~ Versatile~ Adaptable and Dependable

Professional Profile

Self -starter , hardworking individual with demonstrated expertise as a medical office administrator; who strives to achieve the company’s goals as well as my professional development. Coordinate with various staff for operational support activities of the facility; serve as a liaison between the departments in the resolution of day-to-day administrative and operational problems. Knowledgeable in health medical insurances, including workers comp, disability, Medicaid, HMO's. Knowledgeable and capable of using various software systems, including Microsoft word, EMR, EHR, Intergy, Citrix, Excel, Misys, Medi-notes,


Vascular Specialist Of Central Florida

Surgical Coordinator/Registration                                Orlando, Fl      02/2013-06/2013

Insurance verification

Processed referrals for procedures from insurance companies

Obtained authorization

Scheduled appointments

Patient check-in/out

Heavy data entry EMR

collected co-pays

Appealed denial

Close financial journal daily


Sound View Medical  Specialty  

Front Office Administrator                                            Bronx, NY       06/2008-12/2012 

Processed all pre-registration information for three doctors

Answered multi-line phones

Insurance verification

Processed Referrals

Obtained Authorization  

Heavy data entry into EMRTrained new employees


Doctors Medical Group LLC,                                       Bronx, NY             10/2007-03/2008

Registration Clerk (Contract) 

Processed all pre-registration information for busy, 5 doctor practice

Answered multi-line phones

Insurance verifications

Obtained authorizations

Processed referrals

Heavy data entry EMR

Collect co-pays

Closed financial Journal daily



High School Diploma-Walton High School                                             

Empire Careers-Medical Assistant - Certification        

Bronx Community College-Emergency Medical Technician  

Medical Management -Certification-800 hours                       





  • ID#: 74257
  • Location: Orlando, FL , 32822

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