Piñeiro, Jose L
6934 Long Needle Court - Orlando, FL 32822 407-756-2410 Cell – email@example.com
Business Manager – Supervisor – Human Resources Management
- Hiring, Training and development of teams up to 30 people.
- Supervisory and Management skills.
- Training and experience on business development.
Contact centers, claims center management and human resources business development. Posses a sharp business sense, diplomatic and tactful with professionals and non-professional at all levels. Deep expertise in customer service centers deployment, training and business development and able to work effectively with multi-cultural teams. Excellent communicator, dependable, detail oriented, and highly effective in promoting a safe, positive, and productive work environment.
Customer Service oriented Computer Skills Employment Laws and Regulations
Leadership skills Bilingual (Spanish-English) Team Player
Reliable & Adaptable Training and Development Administrator
- Masters Degree in Human Resources Management,
Ana G Mendez University-Metro Campus, Orlando FL June 2013
- Bachelor Degree in Science of Business Management
Phoenix University, Orlando FL November 2009
Patient/Client Advocate Express Scripts Inc, Orlando FL September 2011
Customer service inquiries from sponsors, providers, physicians and internal and external clients related to pharmacy prescription drugs benefits for the US Department of Defense contract.
Claims Center Supervisor Faneuil Group Inc, FL September 2009 to March 2011
Florida Unemployment claims program project. Managed 23 customer service agents, provided training, coaching and development, including administrative duties.
Customer Service Supervisor Harcourt Inc, FL June 1998 to December 2008
Developed, managed and implement successful strategic plans to increase quality, performance and production of the 25 to 50 agents. Managed department workflow and provide the staff support, training and personnel administration.