HUMAN RESOURCES/MANAGEMENT/SUPERVISION

Piñeiro, Jose L

6934 Long Needle Court  - Orlando, FL 32822 407-756-2410 Cell – pineiro2222@aol.com

 

 

CORE COMPETENCIES

 

Business Manager – Supervisor – Human Resources Management

 

  • Hiring, Training and development of teams up to 30 people.
  • Supervisory and Management skills.
  • Training and experience on business development.

 

Contact centers, claims center management and human resources business development. Posses a sharp business sense, diplomatic and tactful with professionals and non-professional at all levels. Deep expertise in customer service centers deployment, training and business development and able to work effectively with multi-cultural teams. Excellent communicator, dependable, detail oriented, and highly effective in promoting a safe, positive, and productive work environment.

 

KEY STRENGTHS

 

Customer Service oriented     Computer Skills                      Employment Laws and Regulations

Leadership skills                   Bilingual (Spanish-English)             Team Player          

Reliable & Adaptable            Training and Development               Administrator     

 

EDUCATION

 

  • Masters Degree in Human Resources Management,

             Ana G Mendez University-Metro Campus, Orlando FL                                                          June 2013

  • Bachelor Degree in Science of Business Management

     Phoenix University, Orlando FL                                                                         November 2009

 

PROFESSIONAL EXPERIENCE

 

Patient/Client Advocate          Express Scripts Inc, Orlando FL                                                 September 2011                                        

Customer service inquiries from sponsors, providers, physicians and internal and external clients related to pharmacy prescription drugs benefits for the US Department of Defense contract.

 

Claims Center Supervisor          Faneuil Group Inc, FL                               September 2009 to March 2011

Florida Unemployment claims program project. Managed 23 customer service agents, provided training, coaching and development, including administrative duties.

 

Customer Service Supervisor      Harcourt Inc, FL                                  June 1998 to December 2008

Developed, managed and implement successful strategic plans to increase quality, performance and production of the 25 to 50 agents. Managed department workflow and provide the staff support, training and personnel administration.  

  • ID#: 73470
  • Location: Orlando, FL , 32822

Don't Be Fooled

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