Customer Service



ROBERT ALT                                                                                                                                       



                                                      Orlando, FL
32806, Cell: (803)
460-1479, the palmsatwyboo@gmail.com



 



HIGH PERFORMANCE MANAGER



 



Successful 15+ year career in management in retail, hospitality and
travel industries with a proven track record of implementing business strategies
to increase revenues and productivity.



Recognized for
establishing, growing, and managing top performing teams
. Expertise in coaching and training staff in operations, customer
service, sales techniques, procedures, and computer systems applications. Excellent
troubleshooting skills.



Adept problem-solving
ability
at both conceptual and practical levels. Demonstrated
interpersonal, negotiation, analytical and time management skills. Familiar
with financial analysis. Strong external and internal customer focus.
















   

   

“Robert
    is the ultimate team player, always willing to pitch. Robert has become my
    “go to” man. If I have a question or need a problem solved, he is quick to
    answer, or continues to follow up until he gets an answer. This has been
    truly invaluable to me.


   

Martin Johnson -
    Sales director Time Warner, Inc.


   

 


   



 

 






Core Competencies




  • Strategic Planning

  • Team Training/Developing

  • Inventory Control

  • P&L Management

  • Operations Improvement

  • Marketing/Merchandising

  • Cost Control/Containment

  • Performance Metrics

















 





PROFESSIONAL EXPERIENCE





 



The Palms at Wyboo Sports Bar
& Grill,
SC



Owner/Operator - 2005-2013



Managed daily operations of full service bar, restaurant and
night club. Oversaw staff hiring, training and executing, purchasing/vendor
negotiations/cost controls, sales/marketing and customer service.




  • Certified
    Food Safety Manager, American National Standards Institute Certificate
    #ET20670444

  • TIPS
    certified # 3204177

  • Maximized
    profits through cost control, creative labor management and outstanding service
    standards that drove new and repeat business.

  • Improved
    front-of-the-house and back-of-the-house, including, bridging connections and
    streamlining operations, initiating best practice standards, and establishing
    all guidelines, policies and procedures.

  • Drove
    culture of excellence by setting high performance benchmarks and providing
    staff coaching.

  • Maximized
    profits through cost control (cut expenses 33%) and creative labor management.

  • Achieved
    outstanding service standards that drove new and repeat business. Increased
    sales 44% in the first 3 years.

  • Planned
    and executed special events/major parties for prominent individuals as Governor
    Mark Sanford and Secretary of State Mark Hammond.  Launched political fundraisers for the local
    GOP. Organized golf tournaments for over 180 golfers.  Held fundraising events for Children Miracle
    Network.

















Wal-Mart, SC 



Assistant Manager- 2005-2012



Established rigorous sales and performance objectives and
executed through direct oversight of 4 zone managers, 9 department managers,
and 170 associates. Ensured compliance with corporate initiatives, promotions,
and policies. Earned reputation as a skilled coach and mentor. Set clear
expectations, performance measures, and goals through team building and
workflow prioritization. Developed action plans to correct deficiencies.




  • Led
    teams in adhering to merchandising and inventory control standards.

  • Delivered
    excellence by modeling exceptional customer service. Demonstrated problem
    resolution strategies.

  • Maximized
    performance by consistently analyzing metrics related to sales, productivity,
    asset protection, safety controls, and quality assurance standards.

  • Implemented
    strategies which ensured peak performance, streamlined operations, and
    increased profitability. Raised sales by 12% on average.

  • Trained
    and supervised remodeling team with emphasis on empowerment, self-sufficiency.

  • Troubleshooted
    inventory problems in conjunction with shortfalls and incorrect merchandise.

  • Analyzed
    workflow and metrics to meet competing demands and daily shifting priorities.

















 



 



 



ROBERT
ALT - Page 2
 



 



 



Time Warner, Inc.-Carlson Waglonlit Travel



Supervisor of Operations, 1998-2005



Managed a total of 15 corporate and 5 VIP consultants in
corporate travel department which required high volume bookings of airline,
hotel and car reservations for Time Warner employees and celebrities. Totally
accountable for oversight of all on-line booking programs (Click Books) encompassing
training, profile administration, troubleshooting, and IT client issues.




  • Played
    instrumental role in roll-out and troubleshooting of Encorre (new proprietary quality
    control/cost savings software) through diligent product testing and liaising
    with project management team.

  • Set up
    spreadsheets on Microsoft Excel for management reporting/accounting. Held
    training classes on Microsoft Excel for all team members.

  • Contributed
    to enhancement of MITS through upgrades and holding training sessions with each
    team member.

  • Member
    of Proview User Group (PUG): assisted with all Proview issues including
    providing assistance to the team on all profile-related matters.

  • Instrumental
    in working with e-Travel to ensure correct system configuration. Recognized as
    “go to” person and key resource on inquiries/problems.

  • Managed
    all training for Sabre Scripts; advised scripting departments of errors and
    appropriate procedures required for specified accounts.

  • Received
    consistent compensation bonuses for outstanding performance.















 





EDUCATION





 



A.S.
Accounting Technology



Florida Valencia
College, 1991



Attending Devry
University September 2013



 





ADDITIONAL INFORMATION





 



Competitive Athlete - starting quarterback Frank K. Lane H.S,
baseball, softball, golf, scuba, volleyball



Chess; Travel: Europe, Hawaii,
Caribbean; cooking, astronomy, gardening



Knowledgeable: speak, read and write German



 



 



  • ID#: 73316
  • Location: Orlando, FL , 32806

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