32806, Cell: (803)
460-1479, the firstname.lastname@example.org
HIGH PERFORMANCE MANAGER
Successful 15+ year career in management in retail, hospitality and
travel industries with a proven track record of implementing business strategies
to increase revenues and productivity.
establishing, growing, and managing top performing teams. Expertise in coaching and training staff in operations, customer
service, sales techniques, procedures, and computer systems applications. Excellent
ability at both conceptual and practical levels. Demonstrated
interpersonal, negotiation, analytical and time management skills. Familiar
with financial analysis. Strong external and internal customer focus.
Martin Johnson -
The Palms at Wyboo Sports Bar
Owner/Operator - 2005-2013
Managed daily operations of full service bar, restaurant and
night club. Oversaw staff hiring, training and executing, purchasing/vendor
negotiations/cost controls, sales/marketing and customer service.
Food Safety Manager, American National Standards Institute Certificate
certified # 3204177
profits through cost control, creative labor management and outstanding service
standards that drove new and repeat business.
front-of-the-house and back-of-the-house, including, bridging connections and
streamlining operations, initiating best practice standards, and establishing
all guidelines, policies and procedures.
culture of excellence by setting high performance benchmarks and providing
profits through cost control (cut expenses 33%) and creative labor management.
outstanding service standards that drove new and repeat business. Increased
sales 44% in the first 3 years.
and executed special events/major parties for prominent individuals as Governor
Mark Sanford and Secretary of State Mark Hammond. Launched political fundraisers for the local
GOP. Organized golf tournaments for over 180 golfers. Held fundraising events for Children Miracle
Assistant Manager- 2005-2012
Established rigorous sales and performance objectives and
executed through direct oversight of 4 zone managers, 9 department managers,
and 170 associates. Ensured compliance with corporate initiatives, promotions,
and policies. Earned reputation as a skilled coach and mentor. Set clear
expectations, performance measures, and goals through team building and
workflow prioritization. Developed action plans to correct deficiencies.
teams in adhering to merchandising and inventory control standards.
excellence by modeling exceptional customer service. Demonstrated problem
performance by consistently analyzing metrics related to sales, productivity,
asset protection, safety controls, and quality assurance standards.
strategies which ensured peak performance, streamlined operations, and
increased profitability. Raised sales by 12% on average.
and supervised remodeling team with emphasis on empowerment, self-sufficiency.
inventory problems in conjunction with shortfalls and incorrect merchandise.
workflow and metrics to meet competing demands and daily shifting priorities.
ALT - Page 2
Time Warner, Inc.-Carlson Waglonlit Travel
Supervisor of Operations, 1998-2005
Managed a total of 15 corporate and 5 VIP consultants in
corporate travel department which required high volume bookings of airline,
hotel and car reservations for Time Warner employees and celebrities. Totally
accountable for oversight of all on-line booking programs (Click Books) encompassing
training, profile administration, troubleshooting, and IT client issues.
instrumental role in roll-out and troubleshooting of Encorre (new proprietary quality
control/cost savings software) through diligent product testing and liaising
with project management team.
spreadsheets on Microsoft Excel for management reporting/accounting. Held
training classes on Microsoft Excel for all team members.
to enhancement of MITS through upgrades and holding training sessions with each
of Proview User Group (PUG): assisted with all Proview issues including
providing assistance to the team on all profile-related matters.
in working with e-Travel to ensure correct system configuration. Recognized as
“go to” person and key resource on inquiries/problems.
all training for Sabre Scripts; advised scripting departments of errors and
appropriate procedures required for specified accounts.
consistent compensation bonuses for outstanding performance.
University September 2013
Competitive Athlete - starting quarterback Frank K. Lane H.S,
baseball, softball, golf, scuba, volleyball
Chess; Travel: Europe, Hawaii,
Caribbean; cooking, astronomy, gardening
Knowledgeable: speak, read and write German