ITT help desk/customer service

Esmeralda Coria                                                                                                  4409 S Kirkman Rd

                                                                                                                                                Orlando, FL 32811

                                                                                                                                                Phone (210) 420-0281

                                                                                                                                                Ecoria110@email.itt-tech.edu

CUSTOMER SERVICE REPRESENTATIVE

 

QUALIFICATIONS SUMMARY

Professional Customer Service representative, with over 10+ years’ experience in telecommunications and telephone services.    Extensive  knowledge of both outbound and inbound call center customer service. Special skills: typing, data entry, various computer systems, 10 key by touch.  Bilingual skills: read, write, and speak Spanish and English.

 

EMPLOYMENT HISTORY

KGB San Antonio, TX 09/08-10/10

Telephone Operator

I assist our customers with local and long distance phone calls

 

US Airways Tempe, AZ 5/06-5/08

Customer Reservation Agent – CSD

I provide agents and customers help in resolving problems that come up with their flights. Providing information on past flights, posting divided miles to passenger’s accounts. 

QWEST COMMUNICATIONS Albuquerque, NM 6/03-9/05

Customer Assistance Agent-National Toll (Bilingual)

I was able to use my bilingual skills to assist both English and Spanish speaking customers placing local and long distance telephone calls. Place callers to their l local police department from pay phones.

MCI Albuquerque, NM 1/03-4/03

Telephone Sales Representative (Bilingual)

Received incoming calls from prospective customers; explained all company phone service packages, costs, and procedures.  I helped complete third party referrals for verifications.

TRAVELOCITY San Antonio, TX 10/99-4/02

Customer Service Representative (Bilingual)

Used Sabre Computer System to receive and ticket customer requests for airline ticketing, accommodations, and services.  I provided flight information and handled customer complaints and discrepancies.   For our international customers I scheduled reservations and documentation.

Furniture Factory Warehouse San Antonio, TX 6/99-10/99

Customer Service Representative (Bilingual) 

Assisted customers in completing sales forms, conducted inventory of office supplies and ordered as needed. Processed credit applications and scheduled delivery service for sold merchandise.   I translated for Spanish-speaking customers.

Orion Teleservice San Antonio, TX 11/89-6/99

Customer Service Representative (Bilingual)

For our Centex customers they were presented with direct marketing service for home equity loans.  Our Business-to-Customers were provided with marketing services.  Our Sales Representatives were provided with lead generation and appointment setting.  A bilingual script was created for marketing Orion services to Spanish-speaking markets.

West Telemarketing Inbound San Antonio, TX 6/98-11/98

Customer Service Representative

Products were ordered from t. v. commercials that customers were watching.

 

EDUCATION & TRAINING

Currently enrolled at ITT:  Computer Networking

Certificates: (on-line classes) Marketing; Psychology Albuquerque NM

Employer-provided training: Directory Assistance Operator

Graduate, St. Louis International Air Academy St. Louis, Mo 1983

 

  • ID#: 72942
  • Location: Orlando, FL , 32811

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