customer service/receptionist/medical coder

Estefani Rodriguez

 327 park tree terrace apt 1713  

Orlando, FL. 32825

407-399-9677

  

  

  

   Objective:

As a bright ambitious person, professional, reliable and courteous individual seeking a dynamic position with daily opportunity of daily office operations. I enjoy working in a fast pace and highly motivating position where I will utilize my skills. Would like to have a chance for advancement as well as allow me the opportunity to gain additional skills and experience.

Professional Experience:

 Netqin/Quality 1 Wireless                                                                    01/2013-06/2013                  Orlando, FL 

Technical  Support Specialist

 Provided first-level technical support for security applications for android devices throughout the U.S. and overseas. Troubleshooting and assisted customers with their application through live chat, emails and phone.  Assisted with app transfer from one device to another. Also sold Battery on the go, a product to charge phones, game devices, tablets and computers.

 

Value Place Extended Stay Hotel                                                   09/2009-07/2010                  Orlando, FL

Assistant  General Manager

                Responsible for all hotel operations including the front office, reservation, maintenance, housekeeping, security, performed all general manager duties in their absence. Managed high volume of phone calls, sales and marketing,  Managed a team of employees, trained, translate to Spanish, check in and outs, reservations, scheduling, cash intake, deposits, greet and provided customer service.

 

Hill Orthopedics                                                                                        11/2008-12/2008                  Orlando, FL

Medical Billing and Coding Externship

 EOB, mailing bills, verified insurance, CPT codes, ICD-9, electronic billing for Medicare and Medicaid, scheduling, translate, assisted the physician with patients.

 

Walt Disney World, Caribbean Beach Resort                            06/2006-12/2006                  Orlando, FL

Front Desk Agent

Provided excellent customer service to guest seeking accommodations in a world class resort.

 

Fajardo Inn Hotel                                                                                       02/2005-04/2006                   Fajardo, PR

Front Desk and Reservations

Promoted to trainer of front office operations, booked reservations online, by telephone, by walk in, and group, process room key cards, file paper work and precede all guest information on the computer

 

Westin Rio Mar Beach Resort & Spa                                            08/2003-11/2004             Rio Grande, PR

Service Express Agent (PBX) / Childcare services

Started off as a childcare service provider then became vital team player contributing to overall hotel operation pertain to guest experience as a hotel phone operator, transfer calls internal and external.

 

Education:

High Tech Institute/Medical Billing & Coding                                      02/2008-11/2008                     Orlando, FL 

  • ID#: 72915
  • Location: Orlando, FL , 32825

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