customer service/receptionist/medical coder
327 park tree terrace apt 1713
Orlando, FL. 32825
As a bright ambitious person, professional, reliable and courteous individual seeking a dynamic position with daily opportunity of daily office operations. I enjoy working in a fast pace and highly motivating position where I will utilize my skills. Would like to have a chance for advancement as well as allow me the opportunity to gain additional skills and experience.
Netqin/Quality 1 Wireless 01/2013-06/2013 Orlando, FL
Technical Support Specialist
Provided first-level technical support for security applications for android devices throughout the U.S. and overseas. Troubleshooting and assisted customers with their application through live chat, emails and phone. Assisted with app transfer from one device to another. Also sold Battery on the go, a product to charge phones, game devices, tablets and computers.
Value Place Extended Stay Hotel 09/2009-07/2010 Orlando, FL
Assistant General Manager
Responsible for all hotel operations including the front office, reservation, maintenance, housekeeping, security, performed all general manager duties in their absence. Managed high volume of phone calls, sales and marketing, Managed a team of employees, trained, translate to Spanish, check in and outs, reservations, scheduling, cash intake, deposits, greet and provided customer service.
Hill Orthopedics 11/2008-12/2008 Orlando, FL
Medical Billing and Coding Externship
EOB, mailing bills, verified insurance, CPT codes, ICD-9, electronic billing for Medicare and Medicaid, scheduling, translate, assisted the physician with patients.
Walt Disney World, Caribbean Beach Resort 06/2006-12/2006 Orlando, FL
Front Desk Agent
Provided excellent customer service to guest seeking accommodations in a world class resort.
Fajardo Inn Hotel 02/2005-04/2006 Fajardo, PR
Front Desk and Reservations
Promoted to trainer of front office operations, booked reservations online, by telephone, by walk in, and group, process room key cards, file paper work and precede all guest information on the computer
Westin Rio Mar Beach Resort & Spa 08/2003-11/2004 Rio Grande, PR
Service Express Agent (PBX) / Childcare services
Started off as a childcare service provider then became vital team player contributing to overall hotel operation pertain to guest experience as a hotel phone operator, transfer calls internal and external.
High Tech Institute/Medical Billing & Coding 02/2008-11/2008 Orlando, FL