In Store Demonstrator
975 Wharf Lane, apt. 2-204
Orlando, FL 32828
Performance and results oriented person with a multi-faceted and proven career history. A highly motivated, intuitive professional skilled at developing and maintaining interpersonal business relationships while demonstrating the ability to direct and manage varied duties. Organized and analytical with a keen perspective for fulfilling employer and client needs.
1/13-Present – CDS, Orlando, FL
In store Demonstrator
Responsible for setting up cart, selling and demonstrating products to customers. Keeping cart tidy and clean. End of day cleaning dishes and cleaning cart in accordance to company guidelines. First month's sales were at 232% of goal.
5/06-2/1/12 – Omni Visions, Inc., Nashville TN
Incident Management Coordinator / Staff Trainer
Responsible for coordinating all incident management efforts and reporting directly to the Department of Mental Retardation as the company liaison. I ensure that all employees training are in compliance with the Department of Mental Retardation guidelines. Also responsible for being chairperson of weekly incident Management meetings, record minutes and maintain records pertaining to sections taken in response to incidents. I review and conduct internal investigations at weekly meetings to ensure compliance with all state regulations pertaining to investigations. Responsible for tracking and trending of all Reportable Incidents and Investigations. I conduct and monitor regular classes required by the Department of Mental Retardation. Conduct random house visits to observe staff and provide feedback to the Regional Director and retraining staff as needed.
4/05- 4/06 – Community Options, Inc., Nashville, TN
Staffing Coordinator/Staff Trainer
Responsible for recruiting, interviewing and hiring new staff based on current and projected staff needs. Conduct reference and background checks. Conduct new hire orientation and provided required training by the Division of Intellectual Disabilities Services. Maintain database of trainings required, completed and scheduled for all staff, notifies staff of requirements in advance of expiration. Conducts retraining and recertification as needed. Conduct random visits to homes to observe implementation ISP/BSP and provide feedback and retraining as needed to insure staff support and compliance. One time employee of the month.
11/04- 3/05 – Spherion Staffing – Nashville, TN
Temp position at Dell Computer Corp. Selling desktop computers, workstations, notebooks and servers, as well as software and peripherals to mid-sized business customers in an inbound call center environment. Follow up on customer accounts to build pipeline and assure customer satisfaction.
9/03- 9/04 – Metron, N.S., Knoxville, TN
Selling and servicing DirecTV customers in a call center environment. Also, monitored internal process of installations to insure quality installations with subcontractors and customers at a competitive price while making the company more efficient. Provided management information for improving problem areas which included rewarding or terminating subcontractors based on the subcontractors performance. Maintained a process improvement log to better service the client, installer and customer relationship. Two time employee of the month in the one year employed.
Randstad, N.A., Knoxville, TN
Temp to hire position with Metron N.A. selling DirecTV in an inbound call center environment. Eventually hired full time.
03/02-04/03 – Staples Inc., Knoxville, TN
Outside Sales Rep
Obtained new quality Staples business customers to mid-sized accounts and increase sales volume to all current Staples customers in my assigned territory through in-person cold calling with target companies of 100 employees or more. I maintained an administrative process on a daily and weekly basis to include electronic entry of contact information. Completed the sales tracking verification process as requested by management. Provided accurate and complete monthly reporting of sales activity. Developed awareness of competition in the business-to-business sales arena for designated territory. Communicate to management on a regular basis. Followed up with inbound and outbound phone calls on a daily basis. Increased sales area by 75%.
9/01-12/01 – ATC Healthcare, Knoxville, TN
Business Development Manager
Responsible for increasing sales volume and market penetration, generating and development new sales leads and job orders, client services and establish recruitment strategies and sources within the healthcare industry. Developed sales plans and to secure initial and ongoing sales orders and contacts from prospective and existing clients utilizing cold calls, formal presentations, telemarketing and direct mail. Recruited, interviewed and hired healthcare professionals. Established and maintained a professional relationship with client personnel and served as liaison for quality assurance and client satisfaction.
10/96-4/01 – Randstad, N.A., Nashville, TN
Developed new business contacts and re-established inactive client relationships. Matched talent with client needs with consideration of skill sets, salary requirements, employment history, work environment, and potential for long term career goals. Penetrated accounts through strategic planning, persistence and follow-up. Established pay and bill rates for temp to hire and direct hire. Recruitment of professional administrative, information technology, medical centers and warehouse staff. Performed service quality measures for both staff and client entities to gauge effectiveness and areas for continued improvement. On-site manager at Deutsche Bank and Black & Decker responsible for over 80 temporary employees. Recruited, interviewed, hired, administrated testing, job placement and payroll.
10/84-9/96 – Creative Telemarketing Inc., New York, NY
Recruited, hired and managed an office staff of 100 inbound telemarketers in a call center environment. Trained and scheduled personnel. Reported directly to the Vice President. Insured company’s satisfaction in servicing client base and timeliness of special projects. Assisted technical staff in enhancing telecommunications equipment and computer hardware and software applications.
Brooklyn College, B.S. – Brooklyn, NY
Sheepshead Bay H.S., Brooklyn, NY
Dale Carnegie – Customer Relations & Personnel
Instructor in all of the core training required by the Division of Intellectual Disabilities Services