Receptionist/Appointment Clerk/Customer Service

Nyiema S. Ramos5479 Vineland RD Apt# 9108 , Orlando, FL 32811·(407)373-3515·nyiema_rms@yahoo.com Nyiema S. Ramos Objective: To facilitate customer service, support services, and managing fast-paced office operations within a medical facility. Provide a multitude of versatile skills that can transfer into any administrative setting to create high productivity levels, maintain efficiency, strong organizational and communication skills. An ability to concurrently direct multiple business affairs and produce high levels of customer and client satisfaction.   Experience 2011 to March 2013 Synergetics/FE Warren AFB Cheyenne, WY Receptionist/Appointment Clerk for the Mental Health Clinic at FE Warren Air Force Base § patient appointments § records management § consult tracking § general administrative support § knowledgeable in general medical ethics § health records administration § telephone etiquette § office management methods § excellent communications and customer service skills § strong organizational background § computer operations to include Microsoft Windows Operating Systems and spreadsheet type applications     2010-2011 Secret Lakes Resorts Kissimmee, FL Housekeeping/Front Desk Services § clean suites (2-3bedroom town homes) § check in/check out § organized carts § fold linen § answered phones § assisted guest with information to tourist locations     2006-2009 CFI/Westgate Resorts Orlando, FL Corporate PBX Operator § Operated high-volume phone system and maintained daily direct and indirect client (354-400 calls a day) § first point of contact for the company § Maintain daily administrative operations to enhance & support to enhance a cohesive and efficient office environment § Established friendly and professional atmosphere that promoted attentive customer service and respect for co-workers         2004-2006 Carvel Orlando, FL Store Manager § Recruited, hired, supervised, scheduled & motivated a staff up to 15 employees § trained service staff to enhance customer service &  increase profits by suggestive selling § investigated & resolved product quality & service complaints, ensuring customer satisfaction & repeat business § Opened and closed facility; managed daily cash and inventory § led by example to coach under achieving staff members in customer communication & making the customer feel welcomed and appreciated. Education 2011 Laramie Community College Cheyenne, WY GED   References   Larry Mason Quality Manager 1520 S College Ave Fort collins, CO 80524 (307)631-0194   Jennifer Jones Mental Health NCOIC 5131 Maple Dr. Cheyenne, WY 82009 (405)808-6581   Jessica Delgado ADAPT NCOIC 2029 A Blackjack Loop Cheyenne, WY 82001 (559)309-3333   Andrew Hodge Mental Health OIC 6900 Alden Drive Cheyenne, WY 82001 (307)773-2998 

  • ID#: 67047
  • Location: Orlando, FL , 32811

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