Production Supervisor/Manufacturing Supervisor

Susan Heitz-Carpenter



5333 Florence Harbor Drive, Orlando, FL 32829  Cell 502-379-0454  Email


I have extensive work history in production environments that includes food, automotive and order fulfillment from union and non-union shops.  This experience will make my transition into your production environment a quick and successful venture.

            Work History

February 2011 to June 2012: PACCAR Inc., Dynacraft, 10901 Greenbelt Hwy, Lou., KY  Production Supervisor


Supervised up to 100 production/light assembly personnel in a lean manufacturing and continuous improvement environment.

Trained to proficiency new personnel brought in to populate a second shift during ramp up of production. 

Ensured consistent quality standards and strict adherence to safety awareness among personnel. 

Maintained employee reviews and evaluations and administered disciplinary action when required. 

Assisted in creating standard work processes for next generation platform and assembly upgrades.


March 2008 to March 2009: ConAgra, 4300 W. 62nd St., Indianapolis, IN Production Supervisor


Supervised 45 third shift production employees in a food manufacturing plant.

Maintain production standards, GMP and HACCP controls.

Increased productivity and staffing constraints through improved cross training and floor discipline.

Quickly addressed production constraints and move production schedule and personnel to accommodate needs.


December 2004 to April 2007:  USAG-Bamberg, Bamberg, Germany Mail Room Supervisor


Increased efficiency through employee accountability and performance standards.

Applied and maintained accountability of mail handling operations per Federal and Army Regulations. 

Directed the consolidation of 8 Unit Mail Rooms into one Consolidated Mail Room to assist the Department of Defense initiative of soldier realignment.

Directed design features and construction needs with Government construction contractor during CMR building phase. 



July 2002 to August 2004:  General Mills,  New Albany, IN

Production Manager

Supervised 23 Union production workers in the refrigerated dough processing plant.

Responsible for training, disciplinary action, line upgrades and performance quotas for four production areas.

Worked closely with Maintenance and Engineering Departments to develop and provide timely preventative maintenance requests, co-ordinate repair needs to lessen the impact on production needs.  Instituted and assisted in engineering upgrades to maximize line production and efficiency.

Responsible for Quality Control requirements, intense problem solving needs regarding personnel and ingredient availability constraints as well as maintenance issues.


November 2000 to July 2002:  Tower Automotive, Corydon, IN

Production Supervisor

Supervised 100 Union production workers manufacturing Ford Explorer frames.

Responsible for Technical Focus Teams.

Worked closely with Engineering to document technical (robotic and mechanical) failures for immediate review and upgrades to lessen QC issues and improve productivity.

Responsible for Quality Control requirements and production issues regarding personnel and part availability constraints








HR Certification, Villanova University 2009

BS Marketing December 1988, University of Louisville, Louisville, KY.  

NCOIC Air Operations, 441st Air Ambulance, Kentucky Army National Guard February 1982 to August 1992.


  • ID#: 66231
  • Location: Orlando, FL , 32829

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