Administrative/Customer Service/Entry Level/Data Entry/Ecommerce

1880 Bonnie Ln

414-313-6585

Hoffman Estates, IL  60169

Nclee.1216@gmail.com

Nicole C. Lee

Objective

Utilize my education, strong work ethic, and various work experiences as an asset for a growing company while participating in challenging assignments towards career advancement.

 

Experience

 

 

 

August 2012 - Present               Sears Holdings Co.            Hoffman Estates, IL

  • Online Build Team – Content Specialist

~Create items is internal system and allocate to go live on the site

~Troubleshoot online issues and follow up until solved

~Upload images into system

~Quality Assurance duties that include the following:

  • Run reports daily and weekly to point out site errors
  • Send out results of the report so the issues can be resolved by designated team members
  • Send out weekly update on Quality Assurance progress
  • Site Checks to ensure the customers are getting the best experience possible when attempting to shop with our brands.

~ Reporting duties that include the following:

  • Update Access with daily style information
  • Run reports in Access to monitor the position of the department      

~Help implement strategies and processes when starting the OBU business with new departments (like the Home or Shoe department for example)

 

 

April 2011 March 2012               The Orphan                       Aurora, IL

  • eCommerce Product Coordinator

~Communicate with Vendors to select the assortment for the current or near future seasons to add to website

~Take selected assortment through addition process which includes the following:

  • Create Excel files to upload into the internal as well as back end system for website.
  • Obtain images to generate and add to product in website back end system
  • Make sure all information is added correctly before making the product available on the site.
  • Manage the inventory in warehouse to make sure orders can be filled and nothing we do not have gets ordered.
  • Communicate with customer service department to manage the orders for our department and to make sure that the customers continue to stay satisfied with our service and product.
  • Reach out to new vendors to continue to expand the product breath on the website.
  • Manage the product and sales process in the recently opened physical store next to the warehouse.

 

February 2008 to April 2011         The BonTon Store           Milwaukee, WI

  • eCommerce Merchandise Assistant – Shoes       (8/2010-3/2011)

~Communicate with merchants and Vendors to improve the process of adding new vendor product on the website and to continue to update the current assortments of existing vendors.

~Work with the vendor to get the necessary paperwork signed and turned into the correct department so ensure set up of new vendors.

~Obtain the Vendor’s assortment, images or samples, Set up styles in the internal system, prepare Turn-In sheets and turn in new product to eCommerce team on a weekly basis.

~Track all of my work and follow up with all of the styles that have been turned in to ensure product will go “live” on the site in the designated amount of time.

 

  • eCommerce Vendor Coordinator                       (2/2009-8/2010)

~Productively interrelated with Drop Ship vendors daily to administer their individual contracts, market initiatives, and engage in relationships to further enhance product offerings.

~Used technology to integrate vendors, suppliers and consumers which allowed a single transaction under all of the BonTon Stores nameplates.

~Maintained Drop Ship/CommerceHub vendor list and recommended prospective vendors to join.

 

 

  • Global Sourcing Specialist                                               (2/2008-2/2009)

~Coordinated communications and Supply Chain issue resolutions between merchants, private brand, vendors, and freight forwarders to endure on time delivery through a time and action calendar.

~Managed the Global Sourcing Process for items, orders and master contract information.

~Conducted regular touch base meetings with team members to monitor Supply Chain information flow and resolved issues to overcome obstacles in the process.

~Indentified improvements on the sourcing alternatives as they related to new and existing systems or processes which could have improved operational efficiency and made recommendations to Director of Global Sourcing.

 

 

 

 

 

Education

University of Wisconsin – Milwaukee          Year of Graduation: Dec 2010

  • BBA Marketing
  • BBA Finance

 

 

 

       REFERENCES AVAILABLE UPON REQUEST

VS PINK

 Assists in the preparation of plans for the season 
- Supports the Merchant in developing a line plan that represents the Brand and is aligned with the 
seasonal merchandise strategy 
- Prepares competitive intelligence, customer intimacy, fashion radar and business analysis to 
achieve volume and profit goals 
- May perform sales, margin, inventory and markdown analysis 
- May be responsible for Purchase Order preparation

 

 

  • ID#: 66007
  • Location: Orlando, FL , 32816

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