Overnight Guest Service Agent - Signia by Hilton Orlando Bonnet Creek
4.
0 Orlando, FL Orlando, FL Full-time Full-time $18.
45 an hour $18.
45 an hour 1 day ago 1 day ago 1 day ago The is looking for an Overnight Guest Service Agent to join their Front Office Team! This stunning property feature 1009 rooms and is surrounded by the Walt Disney World Resort, just minutes from Disney Theme Parks, water parks, and Disney Springs(TM).
The ideal candidate will have a minimum of 1 year previous customer service experience, excellent organization and time management skills, the ability to create memorable experiences for our guests at every opportunity, strong computer skills and a great team player.
Previous experience within a hotel front desk position is a plus! Shift Pattern:
11pm-7:
30am Pay Rate:
$18.
45 per hour What are the benefits of working for Hilton? Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Go Hilton travel program:
100 nights of discounted travel Access to your pay when you need it through DailyPay Hilton Shares:
Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount! Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents Debt-Free Education:
Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including:
college degrees and professional certifications Flexible shifts and days off Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare Mental health resources including free counseling through our Employee Assistance Program Best-in-Class Paid Time Off (PTO) 401K plan and company match to help save for your retirement Available benefits may vary depending upon property-specific terms and conditions of employment What will I be doing? Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
Makes appropriate selection of rooms based on guest needs.
Codes electronic keys.
Non-verbally confirm the room number and rate.
Promotes and administers Hilton Marketing Programs such as Hilton Honors, for arriving guests.
Ensures guest knows location of room and arranges for team member to accompany guest to room.
Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc.
to guest.
Ensure rooms and services are correctly accounted for within guest statement.
Properly accounts for services provided by the hotel.
Assists guest with check out payments or charges.
Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
Converts foreign currency at current posted rates.
Greets customers immediately with a friendly and sincere welcome.
Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.
Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
Promptly answers the telephone and email inquiries.
Inputs messages into the computer and advises other team members of special guest needs.
Retrieves messages and communicates the content to the guest.
Retrieves mail, packages and facsimiles or other special items for customers as requested.
Field guest complaints, conducting through research to develop the most effective solutions and negotiate results.
Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
Remain calm and alert especially during emergency situations and heavy hotel activity.
Plan and implement detailed steps by using experienced judgement and discretion.
What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry.
Today, Hilton remains a beacon of innovation, quality, and success.
This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.
Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes:
Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its.
Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all!.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Orlando, FL Orlando, FL Full-time Full-time $18.
45 an hour $18.
45 an hour 1 day ago 1 day ago 1 day ago The is looking for an Overnight Guest Service Agent to join their Front Office Team! This stunning property feature 1009 rooms and is surrounded by the Walt Disney World Resort, just minutes from Disney Theme Parks, water parks, and Disney Springs(TM).
The ideal candidate will have a minimum of 1 year previous customer service experience, excellent organization and time management skills, the ability to create memorable experiences for our guests at every opportunity, strong computer skills and a great team player.
Previous experience within a hotel front desk position is a plus! Shift Pattern:
11pm-7:
30am Pay Rate:
$18.
45 per hour What are the benefits of working for Hilton? Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Go Hilton travel program:
100 nights of discounted travel Access to your pay when you need it through DailyPay Hilton Shares:
Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount! Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents Debt-Free Education:
Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including:
college degrees and professional certifications Flexible shifts and days off Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare Mental health resources including free counseling through our Employee Assistance Program Best-in-Class Paid Time Off (PTO) 401K plan and company match to help save for your retirement Available benefits may vary depending upon property-specific terms and conditions of employment What will I be doing? Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
Makes appropriate selection of rooms based on guest needs.
Codes electronic keys.
Non-verbally confirm the room number and rate.
Promotes and administers Hilton Marketing Programs such as Hilton Honors, for arriving guests.
Ensures guest knows location of room and arranges for team member to accompany guest to room.
Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc.
to guest.
Ensure rooms and services are correctly accounted for within guest statement.
Properly accounts for services provided by the hotel.
Assists guest with check out payments or charges.
Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
Converts foreign currency at current posted rates.
Greets customers immediately with a friendly and sincere welcome.
Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.
Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
Promptly answers the telephone and email inquiries.
Inputs messages into the computer and advises other team members of special guest needs.
Retrieves messages and communicates the content to the guest.
Retrieves mail, packages and facsimiles or other special items for customers as requested.
Field guest complaints, conducting through research to develop the most effective solutions and negotiate results.
Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
Remain calm and alert especially during emergency situations and heavy hotel activity.
Plan and implement detailed steps by using experienced judgement and discretion.
What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry.
Today, Hilton remains a beacon of innovation, quality, and success.
This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.
Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes:
Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its.
Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all!.
Estimated Salary: $20 to $28 per hour based on qualifications.
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