Customer Service Representative, Retail-Corporate
3.
5 Orlando, FL Orlando, FL Full-time Full-time $18 - $19 an hour $18 - $19 an hour 23 hours ago 23 hours ago 23 hours ago STYLE AND CUSTOMER SERVICE OBSESSED? DIVE INTO A CAREER IN FASHION! Everything But Water is the largest specialty retailer of women's swimwear and resort wear in the US, with over 90 stores coast-to-coast and a leading website at everythingbutwater.
com.
Everything But Water offers an unparalleled, year-round selection of head-to-sandy-toe getaway essentials, from designer swimsuits, cover ups and sundresses to jewelry, totes, sandals and more.
We are looking for highly motivated and energetic individual as Full-Time Customer Service Representative to support Management in customer engagement.
The ideal candidate will have a dedication to providing superior customer service, a background in retail or call center customer service, a positive attitude and ability to build and maintain relationships.
This is remote, work from home, position in the Orlando, FL area.
JOB DESCRIPTION Customer Service Representative, in partnership with the Customer Support Management team, will create a customer centric environment via phone, email and chat.
Supporting the Company's customer service model, brand standards and operations is expected.
RESPONSIBILITIES Handle incoming customer inquiries promptly and professionally via phone, chat, and email Research and resolve delivery issues Review new orders Update customer profile and payment information Enforce policies and procedures to ensure call center is running efficiently Communicate with fulfillment center and stores to ensure proper handling of orders De-escalation of customer complaints to ensure customer satisfaction Support a productive work environment with a positive attitude and a dedication to providing superior customer service QUALIFICATIONS High school diploma or general education degree required; some college preferred 1 year of call center or administrative phone experience preferred Availability must include nights, weekends, and holidays Strong typing skills preferred; 35 WPM (words per minute) minimum, required Proficient in Microsoft Office (Microsoft Excel, PowerPoint, Word, Outlook) Good organizational, prioritizing and time management skills Ability to learn quickly and to retain information; must be able to comprehend how multiple systems interact Ability to work well within a team environment Ability to work independently with or without direction from supervisor Ability to lift and move up to 10 lbs Ability to sit for extended periods of time Must be able to conduct phone calls for up to seven hours a day Must be fluent in English (speak, read, write) Must be able to provide a quite work-from-home environment Everything But Water offers a competitive compensation package including 401(K) participation, merchandise discounts and additional benefits for eligible Associates.
We are an Equal Opportunity Employer.
Job Type:
Full-time Pay:
$18.
00 - $19.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Referral program Vision insurance Work from home Shift:
8 hour shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
Hybrid work Work Location:
Hybrid remote in Orlando, FL.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Orlando, FL Orlando, FL Full-time Full-time $18 - $19 an hour $18 - $19 an hour 23 hours ago 23 hours ago 23 hours ago STYLE AND CUSTOMER SERVICE OBSESSED? DIVE INTO A CAREER IN FASHION! Everything But Water is the largest specialty retailer of women's swimwear and resort wear in the US, with over 90 stores coast-to-coast and a leading website at everythingbutwater.
com.
Everything But Water offers an unparalleled, year-round selection of head-to-sandy-toe getaway essentials, from designer swimsuits, cover ups and sundresses to jewelry, totes, sandals and more.
We are looking for highly motivated and energetic individual as Full-Time Customer Service Representative to support Management in customer engagement.
The ideal candidate will have a dedication to providing superior customer service, a background in retail or call center customer service, a positive attitude and ability to build and maintain relationships.
This is remote, work from home, position in the Orlando, FL area.
JOB DESCRIPTION Customer Service Representative, in partnership with the Customer Support Management team, will create a customer centric environment via phone, email and chat.
Supporting the Company's customer service model, brand standards and operations is expected.
RESPONSIBILITIES Handle incoming customer inquiries promptly and professionally via phone, chat, and email Research and resolve delivery issues Review new orders Update customer profile and payment information Enforce policies and procedures to ensure call center is running efficiently Communicate with fulfillment center and stores to ensure proper handling of orders De-escalation of customer complaints to ensure customer satisfaction Support a productive work environment with a positive attitude and a dedication to providing superior customer service QUALIFICATIONS High school diploma or general education degree required; some college preferred 1 year of call center or administrative phone experience preferred Availability must include nights, weekends, and holidays Strong typing skills preferred; 35 WPM (words per minute) minimum, required Proficient in Microsoft Office (Microsoft Excel, PowerPoint, Word, Outlook) Good organizational, prioritizing and time management skills Ability to learn quickly and to retain information; must be able to comprehend how multiple systems interact Ability to work well within a team environment Ability to work independently with or without direction from supervisor Ability to lift and move up to 10 lbs Ability to sit for extended periods of time Must be able to conduct phone calls for up to seven hours a day Must be fluent in English (speak, read, write) Must be able to provide a quite work-from-home environment Everything But Water offers a competitive compensation package including 401(K) participation, merchandise discounts and additional benefits for eligible Associates.
We are an Equal Opportunity Employer.
Job Type:
Full-time Pay:
$18.
00 - $19.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Referral program Vision insurance Work from home Shift:
8 hour shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
Hybrid work Work Location:
Hybrid remote in Orlando, FL.
Estimated Salary: $20 to $28 per hour based on qualifications.
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