Customer Service Representative
United Materials, Inc.
United Materials, Inc.
Orlando, FL Orlando, FL Full-time Full-time From $21 an hour From $21 an hour 2 days ago 2 days ago 2 days ago JOB DESCRIPTION It is the primary responsibility of this position to coordinate and manage the customer ordering process.
This includes but is not limited to creating order acknowledgements, posting signed order acknowledgements and payments to individual orders, communicating with customers on deliveries and backorders, and answering general order/material questions.
Moreover, below details additional responsibilities related to maintaining the customer relationship, as well a general office responsibility.
JOB
Responsibilities:
Processing order acknowledgements from inception, recording approval documents on order acknowledgements, accepting payment if applicable, and setting delivery of product.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Provide clerical and administrative support as necessary.
Provide showroom support by assisting with customer selection as necessary.
ACCOUNTABILITIES AND PERFORMANCE MEASURES:
Time Management, Customer Engagement, Attention to Detail, Well Organized Work environment & Physical demands Requires occasional lifting up to 25 pounds.
Must be able to multitask and complete tasks.
Must have ability to be work in both an office and warehouse setting Requires occasional exposure to outdoor weather conditions.
REQUIREMENTS/EDUCATION AND
Experience:
High school Diploma/GED Bilingual preferable Computer skills:
Microsoft Office, Outlook PERSONAL ATTRIBUTES:
Positive Attitude - Cooperation, Courteous, Friendly, Honest, Respectful Teamwork - Collaborative, Team Player, Accept Feedback, Customer Service, Emotional Intelligence, Interpersonal Skills Work Ethic - Multi-tasking, Organization, Time management & Efficiency, Strategic Planning, Results Oriented Job Type:
Full-time Pay:
From $21.
00 per hour Expected hours:
No less than 40 per week
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
8 hour shift Work setting:
In-person Office
Experience:
Customer service:
2 years (Preferred) Ability to Relocate:
Orlando, FL 32809:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
United Materials, Inc.
Orlando, FL Orlando, FL Full-time Full-time From $21 an hour From $21 an hour 2 days ago 2 days ago 2 days ago JOB DESCRIPTION It is the primary responsibility of this position to coordinate and manage the customer ordering process.
This includes but is not limited to creating order acknowledgements, posting signed order acknowledgements and payments to individual orders, communicating with customers on deliveries and backorders, and answering general order/material questions.
Moreover, below details additional responsibilities related to maintaining the customer relationship, as well a general office responsibility.
JOB
Responsibilities:
Processing order acknowledgements from inception, recording approval documents on order acknowledgements, accepting payment if applicable, and setting delivery of product.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Provide clerical and administrative support as necessary.
Provide showroom support by assisting with customer selection as necessary.
ACCOUNTABILITIES AND PERFORMANCE MEASURES:
Time Management, Customer Engagement, Attention to Detail, Well Organized Work environment & Physical demands Requires occasional lifting up to 25 pounds.
Must be able to multitask and complete tasks.
Must have ability to be work in both an office and warehouse setting Requires occasional exposure to outdoor weather conditions.
REQUIREMENTS/EDUCATION AND
Experience:
High school Diploma/GED Bilingual preferable Computer skills:
Microsoft Office, Outlook PERSONAL ATTRIBUTES:
Positive Attitude - Cooperation, Courteous, Friendly, Honest, Respectful Teamwork - Collaborative, Team Player, Accept Feedback, Customer Service, Emotional Intelligence, Interpersonal Skills Work Ethic - Multi-tasking, Organization, Time management & Efficiency, Strategic Planning, Results Oriented Job Type:
Full-time Pay:
From $21.
00 per hour Expected hours:
No less than 40 per week
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
8 hour shift Work setting:
In-person Office
Experience:
Customer service:
2 years (Preferred) Ability to Relocate:
Orlando, FL 32809:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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