Desktop Support Technician
Radiant.
digital Radiant.
digital Orlando, FL Orlando, FL Contract Contract $30 - $32 an hour $30 - $32 an hour 23 hours ago 23 hours ago 23 hours ago Typically has three (3) to five (5) years of IT work experience with demonstrated working knowledge of the basic hardware and software products and problem-solving troubleshooting skills.
Requirements/Qualifications The Department is seeking a full-time, on-site Client Technologies Technician throughout the contract term of this RFQ.
Education Requirements A high school diploma, its equivalent, or two (2) years of equivalent work experience is required.
Required Qualifications The Department requires the following experience, skills, and/or knowledge for this position:
1.
Two (2) or more years of experience in the provision of Tier 2 Customer Support for desktop computers, printers, scanners, etc.
; 2.
Experience installing, troubleshooting, and supporting desktop applications and operating systems including, but not limited to, Windows Operating System (OS), Office, Outlook, and Internet Explorer; 3.
Experience installing and troubleshooting computer hardware and software to include, but not be limited to, personal computers, printers, and peripherals in both a network and standalone environment; and 4.
Valid Driver License.
Preferred Qualifications The Department prefers the Candidate to have the following experience, skills, and/or knowledge for this position:
1.
Experience solving computer problems over the phone and troubleshooting PC and peripheral-related problems; 2.
Knowledge of Transmission Control Protocol (TCP)/ Internet Protocol (IP); 3.
Experience with installing and troubleshooting 3270 emulation software; 4.
Experience installing, diagnosing, and repairing hardware to include, but not limited to, hard drives, Random Access Memory (RAM), processors, CD-RWs, DVD-RWs, Multimedia kits, and other peripherals; 5.
Experience using imaging software for deploying desktop PCs; 6.
Experience providing Voice Over Internet Protocol (VoIP) phone support; 7.
Experience providing Virtual Private Network (VPN) client support; 8.
Experience working for a criminal justice agency; 9.
Knowledge of IT standards in a criminal justice environment; 10.
Experience supporting end users in a criminal justice environment; 11.
Ability to work independently and to communicate effectively; and 12.
Ability to travel throughout the assigned region as needed.
Scope of Work/Job Characteristics The Client Technologies Technician will serve as the principal line of communication for the project team.
The duties and responsibilities of this position are as follows:
Configure and install software for IT user desktops and laptops; Installation and support of mobile devices, including laptops, Chromebooks, etc.
; Installation and support of Department and Vendor network equipment to include switches, wireless APs, etc.
; Network Cabling installations and terminations; Personal Computer (PC) imaging, configuration, and installations (for both Department staff and inmate PCs); Participate in the installation and rollout of new software packages, upgrades, and new desktop hardware; Maintain desktop software and hardware; Hardware and software troubleshooting (for both Department staff and inmate PCs); Support mobile workforce; Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based Local Area Network (LAN) systems; Troubleshoot problems using scripts and checklists as guides; Escalate to Tier 3 support when necessary; Document problems and resolutions; Perform end-user training, if applicable; Provide quality customer service; Participate in the testing and evaluation of new desktop packages; Implement prototypes; Provide support for printers and peripherals; Support of inmate education labs to include server and PC imaging, server and PC-based software installations and troubleshooting, group policy implementation, physical security audits and inventories; and This position provides regional support in tandem with the Bureau of Field Technology Services.
A work location will be provided as available nearest the applicant selected.
Job Type:
Contract Pay:
$30.
00 - $32.
00 per hour Schedule:
8 hour shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
digital Radiant.
digital Orlando, FL Orlando, FL Contract Contract $30 - $32 an hour $30 - $32 an hour 23 hours ago 23 hours ago 23 hours ago Typically has three (3) to five (5) years of IT work experience with demonstrated working knowledge of the basic hardware and software products and problem-solving troubleshooting skills.
Requirements/Qualifications The Department is seeking a full-time, on-site Client Technologies Technician throughout the contract term of this RFQ.
Education Requirements A high school diploma, its equivalent, or two (2) years of equivalent work experience is required.
Required Qualifications The Department requires the following experience, skills, and/or knowledge for this position:
1.
Two (2) or more years of experience in the provision of Tier 2 Customer Support for desktop computers, printers, scanners, etc.
; 2.
Experience installing, troubleshooting, and supporting desktop applications and operating systems including, but not limited to, Windows Operating System (OS), Office, Outlook, and Internet Explorer; 3.
Experience installing and troubleshooting computer hardware and software to include, but not be limited to, personal computers, printers, and peripherals in both a network and standalone environment; and 4.
Valid Driver License.
Preferred Qualifications The Department prefers the Candidate to have the following experience, skills, and/or knowledge for this position:
1.
Experience solving computer problems over the phone and troubleshooting PC and peripheral-related problems; 2.
Knowledge of Transmission Control Protocol (TCP)/ Internet Protocol (IP); 3.
Experience with installing and troubleshooting 3270 emulation software; 4.
Experience installing, diagnosing, and repairing hardware to include, but not limited to, hard drives, Random Access Memory (RAM), processors, CD-RWs, DVD-RWs, Multimedia kits, and other peripherals; 5.
Experience using imaging software for deploying desktop PCs; 6.
Experience providing Voice Over Internet Protocol (VoIP) phone support; 7.
Experience providing Virtual Private Network (VPN) client support; 8.
Experience working for a criminal justice agency; 9.
Knowledge of IT standards in a criminal justice environment; 10.
Experience supporting end users in a criminal justice environment; 11.
Ability to work independently and to communicate effectively; and 12.
Ability to travel throughout the assigned region as needed.
Scope of Work/Job Characteristics The Client Technologies Technician will serve as the principal line of communication for the project team.
The duties and responsibilities of this position are as follows:
Configure and install software for IT user desktops and laptops; Installation and support of mobile devices, including laptops, Chromebooks, etc.
; Installation and support of Department and Vendor network equipment to include switches, wireless APs, etc.
; Network Cabling installations and terminations; Personal Computer (PC) imaging, configuration, and installations (for both Department staff and inmate PCs); Participate in the installation and rollout of new software packages, upgrades, and new desktop hardware; Maintain desktop software and hardware; Hardware and software troubleshooting (for both Department staff and inmate PCs); Support mobile workforce; Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based Local Area Network (LAN) systems; Troubleshoot problems using scripts and checklists as guides; Escalate to Tier 3 support when necessary; Document problems and resolutions; Perform end-user training, if applicable; Provide quality customer service; Participate in the testing and evaluation of new desktop packages; Implement prototypes; Provide support for printers and peripherals; Support of inmate education labs to include server and PC imaging, server and PC-based software installations and troubleshooting, group policy implementation, physical security audits and inventories; and This position provides regional support in tandem with the Bureau of Field Technology Services.
A work location will be provided as available nearest the applicant selected.
Job Type:
Contract Pay:
$30.
00 - $32.
00 per hour Schedule:
8 hour shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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