Customer Support Associate
Drive Sally Drive Sally Orlando, FL Orlando, FL $50,000 - $70,000 a year $50,000 - $70,000 a year 12 hours ago 12 hours ago 12 hours ago Sally's mission is to be the most trusted vehicle and service provider for professional drivers.
We operate a large fleet of vehicles that we provide to rideshare, last mile, and taxi drivers on a flexible basis.
We invest heavily in our technology and our people to deliver best-in-class service to our customers.
We're looking for an outstanding Customer Support Associate to join our Orlando team onsite! In this role, you will handle service requests for our customers, lead our on-site operations, analyze trends in customer management, and develop processes.
We are growing quickly, so there may be other projects and tasks you'll be able to help with! What you'll do Collaborate with onsite partners to guarantee operational success Own the customer experience for all in-person, phone, and email interactions with professional drivers Complete driver onboarding (pricing, contract execution, vehicle matching) Provide a seamless vehicle rental process (prep vehicles, process returns, and physical recoveries) Manage driver accounts Schedule vehicle service, bodywork, and inspections Utilize knowledge of the rideshare industry to provide the best possible customer support What we look for 1-3 years of customer service and operational experience Impeccable communication and time management skills Passion for delivering a superb customer experience and working with diverse groups of people Keen attention to detail and strong desire to learn Spanish proficiency is a plus Availability to work Monday-Friday as well as rotating weekends & holidays Valid driver's license Benefits 20 PTO days Health and dental contribution plan Team lunches Compensation range:
$50,000-$70,000 Please note that this position is not eligible for Visa sponsorship.
Offer amounts within our ranges are based on skills, experience, relevant education or training, and other job-related factors.
At Sally, we believe in making thoughtful decisions around compensation to ensure the growth and development of our employees.
We want you to grow with us as our company grows!.
Estimated Salary: $20 to $28 per hour based on qualifications.
We operate a large fleet of vehicles that we provide to rideshare, last mile, and taxi drivers on a flexible basis.
We invest heavily in our technology and our people to deliver best-in-class service to our customers.
We're looking for an outstanding Customer Support Associate to join our Orlando team onsite! In this role, you will handle service requests for our customers, lead our on-site operations, analyze trends in customer management, and develop processes.
We are growing quickly, so there may be other projects and tasks you'll be able to help with! What you'll do Collaborate with onsite partners to guarantee operational success Own the customer experience for all in-person, phone, and email interactions with professional drivers Complete driver onboarding (pricing, contract execution, vehicle matching) Provide a seamless vehicle rental process (prep vehicles, process returns, and physical recoveries) Manage driver accounts Schedule vehicle service, bodywork, and inspections Utilize knowledge of the rideshare industry to provide the best possible customer support What we look for 1-3 years of customer service and operational experience Impeccable communication and time management skills Passion for delivering a superb customer experience and working with diverse groups of people Keen attention to detail and strong desire to learn Spanish proficiency is a plus Availability to work Monday-Friday as well as rotating weekends & holidays Valid driver's license Benefits 20 PTO days Health and dental contribution plan Team lunches Compensation range:
$50,000-$70,000 Please note that this position is not eligible for Visa sponsorship.
Offer amounts within our ranges are based on skills, experience, relevant education or training, and other job-related factors.
At Sally, we believe in making thoughtful decisions around compensation to ensure the growth and development of our employees.
We want you to grow with us as our company grows!.
Estimated Salary: $20 to $28 per hour based on qualifications.
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