Technical Support Engineer
Tittle - Technical Support Engineer - IntegrationsLocation- Orlando, FL / hybrid Contract - 12
months Important Note - Onsite Requirement:
This position will also require onsite presence weekly on Wednesday and Thursday at the Orlando office.
Duties:
Position Overview:
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
Hiring Manager Notes:
Integrations gets a mix of issue types that typically center around there broad topics:
1) Email 2) SSO/Authentication3) Web Services4) Scripting /Rest API5) database issues Given the wide variety of issues that we get there is no 1 or 2 must have skills.
Instead we are looking for candidates that some firsthand experience in as many of these technical areas as possible as it speeds up the ramp up time.
This position will also require onsite presence weekly on Wednesday and Thursday at the Orlando office.
What you will do in this role:
Be a Customer Advocate providing support to users/administrators of our platform Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations Resolve technical casescreated by customers looking forhelp to understand ortroubleshoot unexpectedbehaviors or answer technicalquestions about the ServiceNowsoftware and platform.
Gain an understanding ofthe ServiceNow platform and allcore functionality.
Analyze data with aview to isolate the potentialcause of the issue.
Involve others toaccomplish personal and groupgoals.
Insert back the 5 million rows.
What you will need to be successful in this role:
Knowledge on LDAP/ActiveDirectory, SSOor other authentication or user management systems Understanding of EmailTroubleshooting (e.
g.
Office 365, Exchange ) Knowledge on WebServices (SOAP, REST) Working knowledge on Network troubleshooting (e.
g.
Ping, Telnet) Hands on experience in anybi-directional, integration between two systems Some experience with Scripting languages:
JavaScript preferred Experience with relational databases (e.
g.
MySQL, Oracle) Experience with the gathering and reading of various log files Please share the profiles to Recommended Skills Cloud Technologies Data Analysis Databases Java Script (Programming Language) Ldap Maintenance Estimated Salary: $20 to $28 per hour based on qualifications.
months Important Note - Onsite Requirement:
This position will also require onsite presence weekly on Wednesday and Thursday at the Orlando office.
Duties:
Position Overview:
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
Hiring Manager Notes:
Integrations gets a mix of issue types that typically center around there broad topics:
1) Email 2) SSO/Authentication3) Web Services4) Scripting /Rest API5) database issues Given the wide variety of issues that we get there is no 1 or 2 must have skills.
Instead we are looking for candidates that some firsthand experience in as many of these technical areas as possible as it speeds up the ramp up time.
This position will also require onsite presence weekly on Wednesday and Thursday at the Orlando office.
What you will do in this role:
Be a Customer Advocate providing support to users/administrators of our platform Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations Resolve technical casescreated by customers looking forhelp to understand ortroubleshoot unexpectedbehaviors or answer technicalquestions about the ServiceNowsoftware and platform.
Gain an understanding ofthe ServiceNow platform and allcore functionality.
Analyze data with aview to isolate the potentialcause of the issue.
Involve others toaccomplish personal and groupgoals.
Insert back the 5 million rows.
What you will need to be successful in this role:
Knowledge on LDAP/ActiveDirectory, SSOor other authentication or user management systems Understanding of EmailTroubleshooting (e.
g.
Office 365, Exchange ) Knowledge on WebServices (SOAP, REST) Working knowledge on Network troubleshooting (e.
g.
Ping, Telnet) Hands on experience in anybi-directional, integration between two systems Some experience with Scripting languages:
JavaScript preferred Experience with relational databases (e.
g.
MySQL, Oracle) Experience with the gathering and reading of various log files Please share the profiles to Recommended Skills Cloud Technologies Data Analysis Databases Java Script (Programming Language) Ldap Maintenance Estimated Salary: $20 to $28 per hour based on qualifications.
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