Customer Care Specialist
ssur ssur Orlando, FL Orlando, FL Full-time Full-time $19.
00 - $21.
25 an hour $19.
00 - $21.
25 an hour 2 days ago 2 days ago 2 days ago Are you interested in a career in the medical field? We work in an industry that changes lives every day and we take great pride in everything we do -- especially creating a great place to work.
ssur, Orlando, is seeking a Customer Care Specialist to provide best in class customer care support by assisting customers with product selection, returns, and answering technical questions using a consultative approach.
Basic Function:
Provides customer care support by assisting customers with custom solutions through processing orders, enhancing incoming orders, and coordinating with other departments.
Supports the Customer Care and field team in achieving goals under the Customer Care Manager.
Responsibilities:
Acts as a main contact for custom/specialized customer solutions including but not limited to:
inquiries for pricing, scheduling, shipping information, follow up, technical assistance, and making recommendations that are in the best interest of the customer and the customer's patients.
Processes and enhances orders utilizing telephone, computer, and interpersonal interactions according to internal procedures.
Verifies warranties as well as, enters complaints, feedback, and issues authorizations for returns in computer system, solves invoice queries, produces credit notes when required and follows up on them.
Provides pricing and availability to the customer by referring to product price list and quoting prices or by faxing the prices to customers.
Reads and understands order forms, measurements, medical terminology, prosthetic fabrication and/or custom bracing instructions.
Inspect digital scans and physical casts to ensure they are design ready.
Communicates effectively with clinicians to obtain missing information or to gain clarity on unclear instructions.
Enters customer information into CRM system and are responsible for customer interactions.
Generates communication with field sales and other departments through CRM system regarding customer behavior and/or needs.
Provides a superior customer experience through excellent written and verbal communication according to our ssur's quality assurance standards.
Maintains product and technical knowledge by actively participating in ongoing training and development courses.
Maintains professional relationships with internal and external customers.
Utilizes Microsoft Office products (Windows, Word, Excel, and Access) and Navision in daily activities.
General:
All employees must be aware, have knowledge and shall have received general training in Quality requirements of ssur.
Training takes place in the Onboarding process and in New Employee Orientation.
More specific Quality training is job specific.
Exercises good use of company funds and property within the set guidelines.
Maintains an honest and professional attitude as the company's representative at all times.
Contributes to a safe working environment by maintaining own workspace and reporting any potential hazard.
Adhere to Company's safety rules.
Adhere to Company Values - Honesty - Frugality - Courage.
Perform other duties as requested.
Qualifications:
High School graduate with 5 years' experience in customer service.
Intermediate level proficiency on the usage of Microsoft Office Products.
Basic knowledge of accounting terms and transactions.
Medical terminology desirable.
Benefits we offer:
Referral Bonuses Paid Sick and Vacation Time 401(k) plan with Company Match Medical, Dental & Vision Insurance Wellness Program - Save Up To 30% In Your Medical Premiums Company Paid Life Insurance Affordable Short- & Long-Term Disability Insurance Affordable Accidental and Critical Illness Insurance 10 Paid Holidays Give Back Program - Paid Time Off To Volunteer Tuition Reimbursement Annual Performance Reviews We Provide A Flexible Work Environment To Offer Work/Life Balance And Much More Job Type:
Full-time Pay:
$19.
00 - $21.
25 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Referral program Vision insurance Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Orlando, FL 32812:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Call center:
3 years (Preferred) Customer service:
5 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
00 - $21.
25 an hour $19.
00 - $21.
25 an hour 2 days ago 2 days ago 2 days ago Are you interested in a career in the medical field? We work in an industry that changes lives every day and we take great pride in everything we do -- especially creating a great place to work.
ssur, Orlando, is seeking a Customer Care Specialist to provide best in class customer care support by assisting customers with product selection, returns, and answering technical questions using a consultative approach.
Basic Function:
Provides customer care support by assisting customers with custom solutions through processing orders, enhancing incoming orders, and coordinating with other departments.
Supports the Customer Care and field team in achieving goals under the Customer Care Manager.
Responsibilities:
Acts as a main contact for custom/specialized customer solutions including but not limited to:
inquiries for pricing, scheduling, shipping information, follow up, technical assistance, and making recommendations that are in the best interest of the customer and the customer's patients.
Processes and enhances orders utilizing telephone, computer, and interpersonal interactions according to internal procedures.
Verifies warranties as well as, enters complaints, feedback, and issues authorizations for returns in computer system, solves invoice queries, produces credit notes when required and follows up on them.
Provides pricing and availability to the customer by referring to product price list and quoting prices or by faxing the prices to customers.
Reads and understands order forms, measurements, medical terminology, prosthetic fabrication and/or custom bracing instructions.
Inspect digital scans and physical casts to ensure they are design ready.
Communicates effectively with clinicians to obtain missing information or to gain clarity on unclear instructions.
Enters customer information into CRM system and are responsible for customer interactions.
Generates communication with field sales and other departments through CRM system regarding customer behavior and/or needs.
Provides a superior customer experience through excellent written and verbal communication according to our ssur's quality assurance standards.
Maintains product and technical knowledge by actively participating in ongoing training and development courses.
Maintains professional relationships with internal and external customers.
Utilizes Microsoft Office products (Windows, Word, Excel, and Access) and Navision in daily activities.
General:
All employees must be aware, have knowledge and shall have received general training in Quality requirements of ssur.
Training takes place in the Onboarding process and in New Employee Orientation.
More specific Quality training is job specific.
Exercises good use of company funds and property within the set guidelines.
Maintains an honest and professional attitude as the company's representative at all times.
Contributes to a safe working environment by maintaining own workspace and reporting any potential hazard.
Adhere to Company's safety rules.
Adhere to Company Values - Honesty - Frugality - Courage.
Perform other duties as requested.
Qualifications:
High School graduate with 5 years' experience in customer service.
Intermediate level proficiency on the usage of Microsoft Office Products.
Basic knowledge of accounting terms and transactions.
Medical terminology desirable.
Benefits we offer:
Referral Bonuses Paid Sick and Vacation Time 401(k) plan with Company Match Medical, Dental & Vision Insurance Wellness Program - Save Up To 30% In Your Medical Premiums Company Paid Life Insurance Affordable Short- & Long-Term Disability Insurance Affordable Accidental and Critical Illness Insurance 10 Paid Holidays Give Back Program - Paid Time Off To Volunteer Tuition Reimbursement Annual Performance Reviews We Provide A Flexible Work Environment To Offer Work/Life Balance And Much More Job Type:
Full-time Pay:
$19.
00 - $21.
25 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Referral program Vision insurance Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Orlando, FL 32812:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Call center:
3 years (Preferred) Customer service:
5 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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