Customer Service Representative
Orlando, FL Orlando, FL Full-time Full-time $16 an hour $16 an hour 16 hours ago 16 hours ago 16 hours ago Pay:
$16 hr - Bilingual is a plus; either Spanish or Portuguese speaking About Westgate Resorts Westgate Resorts provides a diverse range of vacation experiences.
From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations.
A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona.
Westgate meets every vacation expectation, for every family, for every budget.
As we continue growing, we will continue offering the best and most affordable vacation options! Job Description Assist all owners and internal customers offering 5-star customer service via phone calls to the Owner Relations Department.
Responsibilities Speak with owners that call after 30days from the date of purchase Answer owner questions, book reservations, take payments and all tasks related to the 5 star standard Provide service to owner requests within the departmental guidelines Maintain appropriate departmental logs, CSD, MR, etc.
Qualifications High school diploma or general education degree (GED) equivalent required; or one to three months related experience and/or training; or equivalent combination of education and experience.
Training Schedule:
Monday-Friday 8:
30 AM - 5:
00 PM (5 Weeks) Post-Training Schedule:
Monday-Friday 10:
00 AM - 6:
30 PMSaturday or Sunday, 9:
00 AM - 5:
30 PM Days off will be split with one weekday and one weekend day off.
Why Westgate? Comprehensive health benefits - medical, dental and vision Paid Time Off (PTO) - vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Member (i.
e.
, hotels, cruise, resorts, restaurants, entertainment, etc.
) Advancement & development opportunities Community Involvement Programs Job Type:
Full-time Pay:
$16.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Referral program Vision insurance Work from home Experience level:
1 year Shift:
8 hour shift Weekly day range:
Weekends as needed Work setting:
Call center Hybrid remote Ability to commute/relocate:
Orlando, FL:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer Service:
1 year (Required) Work Location:
Hybrid remote in Orlando, FL Assist all owners and internal customers offering 5-star customer service via phone calls to the Owner Relations Department.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$16 hr - Bilingual is a plus; either Spanish or Portuguese speaking About Westgate Resorts Westgate Resorts provides a diverse range of vacation experiences.
From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations.
A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona.
Westgate meets every vacation expectation, for every family, for every budget.
As we continue growing, we will continue offering the best and most affordable vacation options! Job Description Assist all owners and internal customers offering 5-star customer service via phone calls to the Owner Relations Department.
Responsibilities Speak with owners that call after 30days from the date of purchase Answer owner questions, book reservations, take payments and all tasks related to the 5 star standard Provide service to owner requests within the departmental guidelines Maintain appropriate departmental logs, CSD, MR, etc.
Qualifications High school diploma or general education degree (GED) equivalent required; or one to three months related experience and/or training; or equivalent combination of education and experience.
Training Schedule:
Monday-Friday 8:
30 AM - 5:
00 PM (5 Weeks) Post-Training Schedule:
Monday-Friday 10:
00 AM - 6:
30 PMSaturday or Sunday, 9:
00 AM - 5:
30 PM Days off will be split with one weekday and one weekend day off.
Why Westgate? Comprehensive health benefits - medical, dental and vision Paid Time Off (PTO) - vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Member (i.
e.
, hotels, cruise, resorts, restaurants, entertainment, etc.
) Advancement & development opportunities Community Involvement Programs Job Type:
Full-time Pay:
$16.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Referral program Vision insurance Work from home Experience level:
1 year Shift:
8 hour shift Weekly day range:
Weekends as needed Work setting:
Call center Hybrid remote Ability to commute/relocate:
Orlando, FL:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer Service:
1 year (Required) Work Location:
Hybrid remote in Orlando, FL Assist all owners and internal customers offering 5-star customer service via phone calls to the Owner Relations Department.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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