Computer Support Specialist - Standard
Title:
Computer Support SpecialistLocation:
Orlando, FL- OnsiteCompensation:
$17-$21/hrDuration:
6 Month ContractWork Requirements:
US Citizen, GC Holders or Authorized to Work in the US
Job Description:
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Provides basic first-level, 24/7, support over the phone and email for all team members as well as 3rd party vendors and remote users.
Troubleshooting, escalating, and resolving problems, generating and monitoring trouble tickets (via the incident management system) and serves as the single point of contact for all technology related issues.
May be required to perform daily scheduled AS400 procedures following documented processes to comply with audit controls.
Provides customer service as the primary interface between Parks Technology and the business.
Logs, assigns, prioritizes, and follows up on trouble tickets and requests using the incident management software.
Communicates ticket updates, ETA's, resolution explanations and outage notifications with the business.
Resolves user permission issues on multiple systems including, but not limited to, ISeries, Windows, VPN and industry standard applications.
Resolve issues including application errors, Outlook issues, and Point of Sale problems.
Assist users that experience printing issues and escalate when necessary.
Troubleshoot basic technical problems via phone and email concerning network, PC hardware and software including industry standard applications and custom applications, cell phone, desk phone, Point of Sale systems for foods, merchandise and ticketing utilizing prior work experience, knowledge and training.
May be required to perform daily and weekly scheduled AS400 operations procedures including, but not limited to, tape management, daily financial processing and reporting for foods, merchandise and ticketing as well as ISeries maintenance and monitoring.
Skillset /
Experience:
High school degree or GED is required.
Associate's degree (AA) is preferred.
1
years of experience in Customer Service or Retail service environment or equivalent combination of education and experience.
Service Desk experience preferred.
Experience in a customer service support role.
Experience and knowledge of supporting networked computer systems, Windows 7 and above operating systems, Active Directory and Microsoft Office 2010 and above.
Preferred knowledge of Point of Sale systems, VPN and ISeries/AS400.
Experience and knowledge of computer and computer related hardware devices.
Including desktops, laptops, tablets, smartphones and point of sale devices.
Experience and knowledge using an industry standard Information Technology Service Management (ITSM) tool for logging issues and requests.
Strong customer/team interaction skills.
Good verbal and written communication skills.
Detail oriented.
Pleasant phone voice and demeanor.
Ability to multi-task in a fast paced office environment.
Professional Business communication and interpersonal skills Ability to apply common sense understanding to carry out detailed and at times, involved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations as well as problems that are undocumented and fairly complex as technology evolves and new systems implemented.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write detailed correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
CompTIA A
and/or Net
certifications or comparable is preferred.
Our benefits package includes:
Comprehensive medical benefits Competitive pay, 401(k) Retirement plan and much more! About INSPYR Solutions:
As a leading information technology partner, we connect top IT talent with our clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions.
We understand and value the unique needs of highly-skilled information technology professionals in the industry and always strive to stay above the curve.
Our company was founded on the following core values:
Be the Best, Understand the Urgency, Never Ever Give Up, Have the Courage to Excel, and Make a Contribution.
We take pride in our business model and strive to create a positive workplace environment through an exemplary culture.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
In addition to federal law requirements, INSPYR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Recommended Skills Active Directory Group Attention To Detail Auditing Business Communication Communication Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
Computer Support SpecialistLocation:
Orlando, FL- OnsiteCompensation:
$17-$21/hrDuration:
6 Month ContractWork Requirements:
US Citizen, GC Holders or Authorized to Work in the US
Job Description:
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Provides basic first-level, 24/7, support over the phone and email for all team members as well as 3rd party vendors and remote users.
Troubleshooting, escalating, and resolving problems, generating and monitoring trouble tickets (via the incident management system) and serves as the single point of contact for all technology related issues.
May be required to perform daily scheduled AS400 procedures following documented processes to comply with audit controls.
Provides customer service as the primary interface between Parks Technology and the business.
Logs, assigns, prioritizes, and follows up on trouble tickets and requests using the incident management software.
Communicates ticket updates, ETA's, resolution explanations and outage notifications with the business.
Resolves user permission issues on multiple systems including, but not limited to, ISeries, Windows, VPN and industry standard applications.
Resolve issues including application errors, Outlook issues, and Point of Sale problems.
Assist users that experience printing issues and escalate when necessary.
Troubleshoot basic technical problems via phone and email concerning network, PC hardware and software including industry standard applications and custom applications, cell phone, desk phone, Point of Sale systems for foods, merchandise and ticketing utilizing prior work experience, knowledge and training.
May be required to perform daily and weekly scheduled AS400 operations procedures including, but not limited to, tape management, daily financial processing and reporting for foods, merchandise and ticketing as well as ISeries maintenance and monitoring.
Skillset /
Experience:
High school degree or GED is required.
Associate's degree (AA) is preferred.
1
years of experience in Customer Service or Retail service environment or equivalent combination of education and experience.
Service Desk experience preferred.
Experience in a customer service support role.
Experience and knowledge of supporting networked computer systems, Windows 7 and above operating systems, Active Directory and Microsoft Office 2010 and above.
Preferred knowledge of Point of Sale systems, VPN and ISeries/AS400.
Experience and knowledge of computer and computer related hardware devices.
Including desktops, laptops, tablets, smartphones and point of sale devices.
Experience and knowledge using an industry standard Information Technology Service Management (ITSM) tool for logging issues and requests.
Strong customer/team interaction skills.
Good verbal and written communication skills.
Detail oriented.
Pleasant phone voice and demeanor.
Ability to multi-task in a fast paced office environment.
Professional Business communication and interpersonal skills Ability to apply common sense understanding to carry out detailed and at times, involved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations as well as problems that are undocumented and fairly complex as technology evolves and new systems implemented.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write detailed correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
CompTIA A
and/or Net
certifications or comparable is preferred.
Our benefits package includes:
Comprehensive medical benefits Competitive pay, 401(k) Retirement plan and much more! About INSPYR Solutions:
As a leading information technology partner, we connect top IT talent with our clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions.
We understand and value the unique needs of highly-skilled information technology professionals in the industry and always strive to stay above the curve.
Our company was founded on the following core values:
Be the Best, Understand the Urgency, Never Ever Give Up, Have the Courage to Excel, and Make a Contribution.
We take pride in our business model and strive to create a positive workplace environment through an exemplary culture.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
In addition to federal law requirements, INSPYR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Recommended Skills Active Directory Group Attention To Detail Auditing Business Communication Communication Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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