Clinical Operations and Regulatory Program Manager
Nemours is seeking a Clinical Operations and Regulatory Manager Central Florida Specialty Practice to join our team in Orlando, Florida.
This position is responsible for providing leadership to all nursing and ancillary clinical associates with the Nemours Children's Health Central Florida ambulatory specialty locations.
Responsibilities include development, implementation and monitoring of clinical guidelines, protocols, and policies that govern the practice of ambulatory professional registered nurses, licensed practical nurses, medical assistants, and other health care professionals in multiple ambulatory specialty locations throughout Central Florida.
Includes ensuring consistent evidence-based care delivery and delivering benchmarked quality patient service and outcomes.
This individual must demonstrate experience with LEAN methodology or similar continuous improvement competency as well as change management skills and fiscal stewardship.
This position reports to the Director of Nursing Ambulatory Care and Director of Quality Improvement and Safety in Florida, and works collaboratively with nursing leaders, hospital administrators, practice leadership, operational leaders, and physicians.
This position role models Nemours Standards of Behavior and actively supports Nemours strategic vision.
Is responsible for participation in departmental and hospital programs for quality assessment and improvement, identifying opportunities to improve services, making recommendations, and implementing actions as appropriate and consistent with the goals of the Nemours Foundation and the Central Florida.
Demonstrates broad knowledge of national pediatric benchmarks for quality outcomes of care and service and effectively executes plans to achieve and surpass benchmarks.
o Excellent interpersonal, collaborative and communications skills are required.
o This position will be responsible for oversight of Regulatory Compliance and quality programs with the Ambulatory Care Center.
o Ensure all ACC operations maintain the Joint Commission regulatory requirements.
o Ensure that the organization performs well on key metrics in quality and patient safety while supporting the performance improvement efforts in Nursing and Clinical Operations and facilitating local performance improvement efforts of service lines and system-wide collaborations.
o Serves as chair of the ambulatory quality and safety council, collaborates with physician co-chair to set agenda and coordinate selection of annual goals for ambulatory patient safety and quality.
o Oversees subcommittees of the ambulatory quality and safety council and provides resource and consultation on the initiatives of the subcommittees.
o Prevent future harm by initiating and overseeing proactive evaluation and redesign of systems to improve care processes (e.
g.
forcing functions, checklists, error causation thinking, human factors, applied informatics, culture).
o Support improved outcomes by emphasizing both appropriate behaviors and robust systems that include concise accountability measures and follow-up.
o Reduce variation in care delivery through the implementation of standards and protocols.
o Utilize best practices to perform gap assessments and implement strong actions that will alleviate identified gaps.
o Effectively report, encourage reporting of, investigate, and analyze patient safety incidents, medical errors and potential risks in the facility.
o Facilitate thorough and credible serious event analysis in collaboration with patient safety team that results in strong sustainable improvement strategies.
o Perform Patient Safety Rounds that identify patient safety risks.
Empower staff to identify and participate in resolution of patient safety concerns.
o Coordinate disclosure of serious events to patients and/or families in accordance with organizational policy and regulations.
Requirements:
Bachelor of Nursing Degree required.
MSN, MBA, or MHA preferred.
Minimum three (3) years of experience required.
Certified Professional in Healthcare Quality or obtain withing (2) two years preferred.
Experience in guiding a hospital/health system to achieving and maintain accreditation and ongoing compliance with appropriate local, state, and federal guidelines.
Knowledge of accreditation standards, survey readiness processes, and regulations application to hospitals, as well as primary/specialty care clinics and other healthcare settings.
Recommended Skills Assessments Business Process Improvement Certified Professional In Healthcare Quality Change Management Clinical Works Communication Estimated Salary: $20 to $28 per hour based on qualifications.
This position is responsible for providing leadership to all nursing and ancillary clinical associates with the Nemours Children's Health Central Florida ambulatory specialty locations.
Responsibilities include development, implementation and monitoring of clinical guidelines, protocols, and policies that govern the practice of ambulatory professional registered nurses, licensed practical nurses, medical assistants, and other health care professionals in multiple ambulatory specialty locations throughout Central Florida.
Includes ensuring consistent evidence-based care delivery and delivering benchmarked quality patient service and outcomes.
This individual must demonstrate experience with LEAN methodology or similar continuous improvement competency as well as change management skills and fiscal stewardship.
This position reports to the Director of Nursing Ambulatory Care and Director of Quality Improvement and Safety in Florida, and works collaboratively with nursing leaders, hospital administrators, practice leadership, operational leaders, and physicians.
This position role models Nemours Standards of Behavior and actively supports Nemours strategic vision.
Is responsible for participation in departmental and hospital programs for quality assessment and improvement, identifying opportunities to improve services, making recommendations, and implementing actions as appropriate and consistent with the goals of the Nemours Foundation and the Central Florida.
Demonstrates broad knowledge of national pediatric benchmarks for quality outcomes of care and service and effectively executes plans to achieve and surpass benchmarks.
o Excellent interpersonal, collaborative and communications skills are required.
o This position will be responsible for oversight of Regulatory Compliance and quality programs with the Ambulatory Care Center.
o Ensure all ACC operations maintain the Joint Commission regulatory requirements.
o Ensure that the organization performs well on key metrics in quality and patient safety while supporting the performance improvement efforts in Nursing and Clinical Operations and facilitating local performance improvement efforts of service lines and system-wide collaborations.
o Serves as chair of the ambulatory quality and safety council, collaborates with physician co-chair to set agenda and coordinate selection of annual goals for ambulatory patient safety and quality.
o Oversees subcommittees of the ambulatory quality and safety council and provides resource and consultation on the initiatives of the subcommittees.
o Prevent future harm by initiating and overseeing proactive evaluation and redesign of systems to improve care processes (e.
g.
forcing functions, checklists, error causation thinking, human factors, applied informatics, culture).
o Support improved outcomes by emphasizing both appropriate behaviors and robust systems that include concise accountability measures and follow-up.
o Reduce variation in care delivery through the implementation of standards and protocols.
o Utilize best practices to perform gap assessments and implement strong actions that will alleviate identified gaps.
o Effectively report, encourage reporting of, investigate, and analyze patient safety incidents, medical errors and potential risks in the facility.
o Facilitate thorough and credible serious event analysis in collaboration with patient safety team that results in strong sustainable improvement strategies.
o Perform Patient Safety Rounds that identify patient safety risks.
Empower staff to identify and participate in resolution of patient safety concerns.
o Coordinate disclosure of serious events to patients and/or families in accordance with organizational policy and regulations.
Requirements:
Bachelor of Nursing Degree required.
MSN, MBA, or MHA preferred.
Minimum three (3) years of experience required.
Certified Professional in Healthcare Quality or obtain withing (2) two years preferred.
Experience in guiding a hospital/health system to achieving and maintain accreditation and ongoing compliance with appropriate local, state, and federal guidelines.
Knowledge of accreditation standards, survey readiness processes, and regulations application to hospitals, as well as primary/specialty care clinics and other healthcare settings.
Recommended Skills Assessments Business Process Improvement Certified Professional In Healthcare Quality Change Management Clinical Works Communication Estimated Salary: $20 to $28 per hour based on qualifications.
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