Commercial Insurance Risk Advocate- Remote Eastern Time Zone
This is a fully REMOTE opportunity for those that reside in and can accommodate Eastern Working Hours.
Risk Management and Loss Control experience preferred.
Title:
Risk Advocate I Welcome to Insurance Office of America - one of the nation's largest and premier privately held insurance agencies! Recognized as a Top Workplaces USA Award winner, IOA's commitment to both a rewarding culture and employee satisfaction is unwavering.
Prioritizing a strong work/life balance, personal and professional growth, competitive benefits, and giving back to our community aren't just clich s here - they're a part of who we are.
With a growing workforce and over 60 office locations across the US and Northern Ireland, we can confidently serve our clients with an unmatched standard of excellence.
Want to learn more? Complete the application below and one of our talented recruiters will be ready to answer any other questions you may have.
Job Summary Responsible for IOA insurance Risk Services activities including:
Client advocacy, service and communication; LMS and Claims Portal, set-up, and implementation; consulting; RiskScore support; individual productivity, quality, and service; data management/entry; Producer relationships; individual professional development; identification of trends and training opportunities; IOA core values.
What You'll Do:
Live and champion IOA core values at all times, demonstrating the highest levels of personal character, integrity, and servant leadership.
Meet all performance requirements regarding production, quality, and service.
Deliver outstanding client service at all times, including proactively anticipating client needs, maintaining frequent and professional client communication, and responding quickly to any service requests.
Serve as advocate for all standard clients, continually providing high levels of ongoing client support while identifying and implementing actions in the best interest of clients.
Provide positive contribution to risk services team, demonstrating a strong work ethic, positive attitude, and willingness to assist others at all times.
Effectively execute set-up, and implementation of Learning Management System, including providing initial and ongoing user training.
Effectively execute set-up, and implementation of IOA Risk Services Claims Portal, including providing initial and ongoing user training.
Perform client level workplace safety and OSHA compliance consulting.
Provide ongoing client technical support in regards to any Risk Services products, programs, and services.
Develop and maintain expertise in RiskScore product/system, and provide effective RiskScore support, consulting, and system implementation.
Continually educate and build relationships with Producers to optimize use and effectiveness of all Risk Services products/services.
Assist in development of client stewardship and trend reporting, ensuring evidence of program utilization and effectiveness is included.
Maintain agency project management system to ensure accuracy and currency of data.
Act as back-up for teammates as needed, covering for others in their absence and ensuring overall team service excellence.
Constantly look for, recommend, and implement process improvements and best practices to improve individual, team, and organizational effectiveness.
Serve as risk services subject matter resource for team, answering questions, providing support, and developing solutions to client problems.
Monitor Individual performance to ensure productivity, efficiency, quality, and service standards are met, taking corrective actions when required.
Actively promote IOA culture and a positive work environment at all times, including participation in team building and other activities.
Maintain frequent and transparent communication regarding individual performance and activities with supervisor, and seeks, accepts, and implements performance coaching.
Work effectively with Producers and account team personnel, seeking input and developing win-win solutions to any claims related process, service, quality, or productivity issues.
Comply with all company work rules, standards, and policies and procedures at all times.
Maintain high degree of technical competence and industry/market expertise.
Ensure professional skills are continuously improved by actively participating in internal/external development opportunities.
Develop and maintain positive, productive relationships with IOA leadership, peers, co-workers, teammates, and employees.
Perform other duties as assigned.
What We're Looking For:
? Rudimentary understanding of claims and/or safety ? Exceptional customer service skills ? Excellent multi-tasking, organizational, and decision-making skills ? Outstanding verbal/written communication skills ? Ability to perform large work volumes with high degrees of accuracy ? PC proficiency ? Exceptional personal character ? High School Diploma (or equivalent) What We Offer:
Competitive salaries and bonus earning potential Great benefits, including company paid health insurance Paid time off for holidays, vacations, and sick time 401K with an employer match Participation in our employee stock plan Opportunities for professional growth and career progression A culture that emphasizes respect for every individual Company commitment to work/family life balance and community service Teammates who share your drive for excellence Knowing every day you are helping our clients protect their families and businesses Still wondering if IOA is the right fit for you? If you want to feel the significance of knowing your efforts have been both recognized, appreciated and rewarded, then IOA is right for you.
If you want to feel valued and have a real influence towards the continued success of your organization, then IOA is right for you.
If you want to feel the peace of knowing that you've made the best decision of your professional life, then IOA is right for you.
Recommended Skills Business Process Improvement Claim Processing Communication Consulting Customer Communications Management Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
Risk Management and Loss Control experience preferred.
Title:
Risk Advocate I Welcome to Insurance Office of America - one of the nation's largest and premier privately held insurance agencies! Recognized as a Top Workplaces USA Award winner, IOA's commitment to both a rewarding culture and employee satisfaction is unwavering.
Prioritizing a strong work/life balance, personal and professional growth, competitive benefits, and giving back to our community aren't just clich s here - they're a part of who we are.
With a growing workforce and over 60 office locations across the US and Northern Ireland, we can confidently serve our clients with an unmatched standard of excellence.
Want to learn more? Complete the application below and one of our talented recruiters will be ready to answer any other questions you may have.
Job Summary Responsible for IOA insurance Risk Services activities including:
Client advocacy, service and communication; LMS and Claims Portal, set-up, and implementation; consulting; RiskScore support; individual productivity, quality, and service; data management/entry; Producer relationships; individual professional development; identification of trends and training opportunities; IOA core values.
What You'll Do:
Live and champion IOA core values at all times, demonstrating the highest levels of personal character, integrity, and servant leadership.
Meet all performance requirements regarding production, quality, and service.
Deliver outstanding client service at all times, including proactively anticipating client needs, maintaining frequent and professional client communication, and responding quickly to any service requests.
Serve as advocate for all standard clients, continually providing high levels of ongoing client support while identifying and implementing actions in the best interest of clients.
Provide positive contribution to risk services team, demonstrating a strong work ethic, positive attitude, and willingness to assist others at all times.
Effectively execute set-up, and implementation of Learning Management System, including providing initial and ongoing user training.
Effectively execute set-up, and implementation of IOA Risk Services Claims Portal, including providing initial and ongoing user training.
Perform client level workplace safety and OSHA compliance consulting.
Provide ongoing client technical support in regards to any Risk Services products, programs, and services.
Develop and maintain expertise in RiskScore product/system, and provide effective RiskScore support, consulting, and system implementation.
Continually educate and build relationships with Producers to optimize use and effectiveness of all Risk Services products/services.
Assist in development of client stewardship and trend reporting, ensuring evidence of program utilization and effectiveness is included.
Maintain agency project management system to ensure accuracy and currency of data.
Act as back-up for teammates as needed, covering for others in their absence and ensuring overall team service excellence.
Constantly look for, recommend, and implement process improvements and best practices to improve individual, team, and organizational effectiveness.
Serve as risk services subject matter resource for team, answering questions, providing support, and developing solutions to client problems.
Monitor Individual performance to ensure productivity, efficiency, quality, and service standards are met, taking corrective actions when required.
Actively promote IOA culture and a positive work environment at all times, including participation in team building and other activities.
Maintain frequent and transparent communication regarding individual performance and activities with supervisor, and seeks, accepts, and implements performance coaching.
Work effectively with Producers and account team personnel, seeking input and developing win-win solutions to any claims related process, service, quality, or productivity issues.
Comply with all company work rules, standards, and policies and procedures at all times.
Maintain high degree of technical competence and industry/market expertise.
Ensure professional skills are continuously improved by actively participating in internal/external development opportunities.
Develop and maintain positive, productive relationships with IOA leadership, peers, co-workers, teammates, and employees.
Perform other duties as assigned.
What We're Looking For:
? Rudimentary understanding of claims and/or safety ? Exceptional customer service skills ? Excellent multi-tasking, organizational, and decision-making skills ? Outstanding verbal/written communication skills ? Ability to perform large work volumes with high degrees of accuracy ? PC proficiency ? Exceptional personal character ? High School Diploma (or equivalent) What We Offer:
Competitive salaries and bonus earning potential Great benefits, including company paid health insurance Paid time off for holidays, vacations, and sick time 401K with an employer match Participation in our employee stock plan Opportunities for professional growth and career progression A culture that emphasizes respect for every individual Company commitment to work/family life balance and community service Teammates who share your drive for excellence Knowing every day you are helping our clients protect their families and businesses Still wondering if IOA is the right fit for you? If you want to feel the significance of knowing your efforts have been both recognized, appreciated and rewarded, then IOA is right for you.
If you want to feel valued and have a real influence towards the continued success of your organization, then IOA is right for you.
If you want to feel the peace of knowing that you've made the best decision of your professional life, then IOA is right for you.
Recommended Skills Business Process Improvement Claim Processing Communication Consulting Customer Communications Management Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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