Customer Service Analyst 1-Support
Orlando, FL Orlando, FL Estimated $62.
7K - $79.
4K a year Estimated $62.
7K - $79.
4K a year 7 days ago 7 days ago 7 days ago As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs via telephone and web based service requests.
Provide first-line application support for our customer base - You are the face of Oracle Support Log, manage, troubleshoot, and analyze support requests in the appropriate systems and ensure that the appropriate follow-up is performed within the published or agreed timelines Contribute to knowledge by actively commenting and providing feedback on KM articles.
May reproduce technical issues that customers report in a test environment in order to troubleshoot & resolve Carry out other duties as reasonably requested by your leadership We like to see:
Customer Focus - the ability to empathize with customers to deliver phenomenal customer service Strong attention to detail and accuracy Good interpersonal skills and a team player - able to work as part of multi-disciplinary teams Excellent verbal and written communication skills We love to see:
Some professional IT experience Preference for troubleshooting and solving problems rather than plug-and-play solutions Network+, CompTIA A+, Cisco, or related certifications are a big plus SQL knowledge preferred.
Estimated Salary: $20 to $28 per hour based on qualifications.
7K - $79.
4K a year Estimated $62.
7K - $79.
4K a year 7 days ago 7 days ago 7 days ago As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs via telephone and web based service requests.
Provide first-line application support for our customer base - You are the face of Oracle Support Log, manage, troubleshoot, and analyze support requests in the appropriate systems and ensure that the appropriate follow-up is performed within the published or agreed timelines Contribute to knowledge by actively commenting and providing feedback on KM articles.
May reproduce technical issues that customers report in a test environment in order to troubleshoot & resolve Carry out other duties as reasonably requested by your leadership We like to see:
Customer Focus - the ability to empathize with customers to deliver phenomenal customer service Strong attention to detail and accuracy Good interpersonal skills and a team player - able to work as part of multi-disciplinary teams Excellent verbal and written communication skills We love to see:
Some professional IT experience Preference for troubleshooting and solving problems rather than plug-and-play solutions Network+, CompTIA A+, Cisco, or related certifications are a big plus SQL knowledge preferred.
Estimated Salary: $20 to $28 per hour based on qualifications.
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