Program Support Assistant
These positions provide administrative support to the clinical supervisor of the Occupational Health Service under the Office of the Chief of Primary Care Service at the Lake Baldwin Outpatient Care Center and the Orlando VA Medical Center Lake Nona Campus. The Program Support Assistants serve as the Office Manager for the OHP to facilitate ongoing employee health care, the smooth running of the office/clinic, and physician credentialing as it relates to the Orlando VA Healthcare System. Duties and responsibilities include, but are not limited to:
He/She coordinates all administrative aspects of operating the OHP at each site. He/She provides administrative/ technical support for Occupational Health Records System (OHRS electronic version). He/She performs clerical and administrative work in support of the care and treatment given to employees, such as receiving employees or maintaining employee patient files; administering or advising on medical record systems; or maintaining medical records in the OHP. The incumbent receives and assists employee patients either in person or over the telephone. The incumbent provides timekeeping services for Occupational Health and all Primary Care Providers at the Orlando VA Medical Center. Incumbent is responsible for receipt and distribution of all mail and correspondence for the office ensuring items requiring follow-up or actions are appropriately suspended and presented for completion. Maintains and manages leadership calendars for a business unit. May be required to provide office coverage for other administrative/clerical staff as requested. The incumbent also reviews work measurement functions for the Orlando OHP to ensure that basic reporting requirements and procedures are being followed that reports provide clear and concise information; analyze data to determine and evaluate results, trends, and developments; and writes Standardized Process as needed to implement changes in reporting structure. Incumbent will be able to apply fact-finding and investigative techniques to ensure that OHP follows all appropriate VHA Policies. Assists with the scheduling and monitoring of purchasing/procurement transactions for the full range of standard items and services to meet the organization's needs. Completes equipment turn in/request documentation for the service, enters electronic work orders and/or 2237s. Maintains the procurement/purchasing records and reports. Coordinates travel, makes travel arrangements, prepares travel estimates and maintains records of travel cost of staff members and other budget items. Receives, assigns, and monitors externally and internally generated correspondence and inquiries. Procures, authorizes, controls, and justifies a variety of general support services such as office supply stock levels and office equipment. Performs other related duties as assigned. Work Schedule:
Monday - Friday, 07:
30 AM - 04:
00 PM Position Description/PD#:
Program Support Assistant/PD07091A Financial Disclosure Report:
Not Required This job opportunity announcement may be used to fill additional vacancies in similar positions within corporate Orlando. This includes the same grade level and occupational series, but may be used for a different service or location. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/17/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 grade level position you must have served 52 weeks at the GS-05 grade level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Specialized
Experience:
You must have one (1) year of specialized experience equivalent to at least the next lower grade (GS-05) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
performs a variety of administrative duties including, typing, copying, faxing, filing, and other tasks associated with maintaining and supporting work. Performs administrative work in support of the care and treatment given to employees/patients, such as receiving employees/patients; maintaining employee/patient files; administering or advising on medical record systems; and maintaining and/or processing medical records. schedule meetings, obtain conference rooms, arrange for, monitor, and secure equipment, teleconference lines, videoconference equipment, services, and products and copies as needed. Monitors and controls business papers, correspondence, and records, including the coordination of minutes, action items, and documents needed by the office. You will be rated on the following Competencies for this position:
Administration and Management - Knowledge of planning, coordination, and execution of business functions, resource allocation, and production. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Clerical - Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms. Customer Service - Works and communicates with clients and customers (e.g., any individuals who use or receive the services or products that your work unit provides, including individuals who work in your agency or in other agencies or organizations outside the Government) to satisfy their expectations. Committed to quality services. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
See VA Directive and Handbook 5019. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
He/She coordinates all administrative aspects of operating the OHP at each site. He/She provides administrative/ technical support for Occupational Health Records System (OHRS electronic version). He/She performs clerical and administrative work in support of the care and treatment given to employees, such as receiving employees or maintaining employee patient files; administering or advising on medical record systems; or maintaining medical records in the OHP. The incumbent receives and assists employee patients either in person or over the telephone. The incumbent provides timekeeping services for Occupational Health and all Primary Care Providers at the Orlando VA Medical Center. Incumbent is responsible for receipt and distribution of all mail and correspondence for the office ensuring items requiring follow-up or actions are appropriately suspended and presented for completion. Maintains and manages leadership calendars for a business unit. May be required to provide office coverage for other administrative/clerical staff as requested. The incumbent also reviews work measurement functions for the Orlando OHP to ensure that basic reporting requirements and procedures are being followed that reports provide clear and concise information; analyze data to determine and evaluate results, trends, and developments; and writes Standardized Process as needed to implement changes in reporting structure. Incumbent will be able to apply fact-finding and investigative techniques to ensure that OHP follows all appropriate VHA Policies. Assists with the scheduling and monitoring of purchasing/procurement transactions for the full range of standard items and services to meet the organization's needs. Completes equipment turn in/request documentation for the service, enters electronic work orders and/or 2237s. Maintains the procurement/purchasing records and reports. Coordinates travel, makes travel arrangements, prepares travel estimates and maintains records of travel cost of staff members and other budget items. Receives, assigns, and monitors externally and internally generated correspondence and inquiries. Procures, authorizes, controls, and justifies a variety of general support services such as office supply stock levels and office equipment. Performs other related duties as assigned. Work Schedule:
Monday - Friday, 07:
30 AM - 04:
00 PM Position Description/PD#:
Program Support Assistant/PD07091A Financial Disclosure Report:
Not Required This job opportunity announcement may be used to fill additional vacancies in similar positions within corporate Orlando. This includes the same grade level and occupational series, but may be used for a different service or location. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/17/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 grade level position you must have served 52 weeks at the GS-05 grade level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Specialized
Experience:
You must have one (1) year of specialized experience equivalent to at least the next lower grade (GS-05) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
performs a variety of administrative duties including, typing, copying, faxing, filing, and other tasks associated with maintaining and supporting work. Performs administrative work in support of the care and treatment given to employees/patients, such as receiving employees/patients; maintaining employee/patient files; administering or advising on medical record systems; and maintaining and/or processing medical records. schedule meetings, obtain conference rooms, arrange for, monitor, and secure equipment, teleconference lines, videoconference equipment, services, and products and copies as needed. Monitors and controls business papers, correspondence, and records, including the coordination of minutes, action items, and documents needed by the office. You will be rated on the following Competencies for this position:
Administration and Management - Knowledge of planning, coordination, and execution of business functions, resource allocation, and production. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Clerical - Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms. Customer Service - Works and communicates with clients and customers (e.g., any individuals who use or receive the services or products that your work unit provides, including individuals who work in your agency or in other agencies or organizations outside the Government) to satisfy their expectations. Committed to quality services. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
See VA Directive and Handbook 5019. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0303 Miscellaneous Clerk And Assistant - Salary Range:
$38,921 to $50,598 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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