Customer Support Technician
Marga Technologies Marga Technologies Orlando, FL Orlando, FL Contract Contract $30 - $36 an hour $30 - $36 an hour 11 hours ago 11 hours ago 11 hours ago Customer Support Technician is responsible for supporting all technology hardware and software systems in the enterprise environment.
Provide in-person and remote technical support to customers.
Assist in various responsibilities including asset tracking, documentation, installation, configuration, remediation, and IT troubleshooting.
Deliver top-tier service with clear communication and follow-through.
Job
Responsibilities:
Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners.
Assists in coordinating audiovisual setups and video conferencing support.
Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.
) Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment) Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software.
Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.
Collaborate and assist with other areas of the IT department on projects and initiatives.
Onsite hours of operation are between 7:
00 am and 6:
00 pm, Monday through Friday.
Participate in after-hours (evening & weekend) on-call rotation.
Travel to remote locations to provide support, as needed.
Perform other duties as assigned.
Ability to lift 50 pounds.
Required Skills:
IT Enterprise experience is preferred.
High school diploma or equivalent; additional certifications or relevant education is a plus.
Ability to learn new systems and software in a fast-paced environment.
Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
Ability to manage multiple priorities and work independently or as part of a team.
Capacity to perform in high-pressure situations, with strong organizational and time-management skills.
Location:
Boca Raton, Florida.
This is an onsite position.
Local candidates are preferred.
Must be a Florida resident.
Background Screening:
A level 1 background check, including fingerprinting will be conducted prior to starting the work.
The results of the background check will determine eligibility for performing services pursuant to this agreement.
Job Type:
Contract Pay:
$30.
00 - $36.
00 per hour Expected hours:
40 per week
Benefits:
401(k) matching Experience level:
1 year Shift:
Day shift Evening shift Morning shift Rotating shift Weekly day range:
Monday to Friday Rotating weekends Weekends as needed Work setting:
In-person Application Question(s):
Do you have experience to Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners? Do you have skills in coordinating audiovisual setups and providing video conferencing support? Do you possess Virtual Meeting Applications knowledge? Preferred (MS Teams, Zoom, GoTo, etc.
) Do you have experience with Active Directory and Microsoft Endpoint Configuration Manager (MECM)? Ability to Relocate:
Orlando, FL:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Provide in-person and remote technical support to customers.
Assist in various responsibilities including asset tracking, documentation, installation, configuration, remediation, and IT troubleshooting.
Deliver top-tier service with clear communication and follow-through.
Job
Responsibilities:
Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners.
Assists in coordinating audiovisual setups and video conferencing support.
Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.
) Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment) Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software.
Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.
Collaborate and assist with other areas of the IT department on projects and initiatives.
Onsite hours of operation are between 7:
00 am and 6:
00 pm, Monday through Friday.
Participate in after-hours (evening & weekend) on-call rotation.
Travel to remote locations to provide support, as needed.
Perform other duties as assigned.
Ability to lift 50 pounds.
Required Skills:
IT Enterprise experience is preferred.
High school diploma or equivalent; additional certifications or relevant education is a plus.
Ability to learn new systems and software in a fast-paced environment.
Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
Ability to manage multiple priorities and work independently or as part of a team.
Capacity to perform in high-pressure situations, with strong organizational and time-management skills.
Location:
Boca Raton, Florida.
This is an onsite position.
Local candidates are preferred.
Must be a Florida resident.
Background Screening:
A level 1 background check, including fingerprinting will be conducted prior to starting the work.
The results of the background check will determine eligibility for performing services pursuant to this agreement.
Job Type:
Contract Pay:
$30.
00 - $36.
00 per hour Expected hours:
40 per week
Benefits:
401(k) matching Experience level:
1 year Shift:
Day shift Evening shift Morning shift Rotating shift Weekly day range:
Monday to Friday Rotating weekends Weekends as needed Work setting:
In-person Application Question(s):
Do you have experience to Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners? Do you have skills in coordinating audiovisual setups and providing video conferencing support? Do you possess Virtual Meeting Applications knowledge? Preferred (MS Teams, Zoom, GoTo, etc.
) Do you have experience with Active Directory and Microsoft Endpoint Configuration Manager (MECM)? Ability to Relocate:
Orlando, FL:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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