Senior Product Manager - Self-Service Fan Care
Requisition Number:
183436Position Title:
Sr.
Product Manager IIExternal Description:
Senior Product Manager - Self-Service Fan CareYou're the Senior Product Manager.
You are part of EA's Fan Care organization that strives to make EA known for taking care of players.
You will report to the Director of Product for Self-Service Fan Care and lead products and product features to both improve existing and develop new player experiences in the Fan Care space.
You will lead product planning throughout the product lifecycle to ensure our offerings support the strategy and goals of EA.
You'll collaborate with a variety of partners to design products in Fan Care.
You will gain insights from studios and other organizations within Fan Growth that influence your product roadmap.
You are an expert Senior Product Manager and are great at problem statement development, product delivery and collaboration.
You assess the trends of customer experience in the gaming and interactive entertainment industries, produce product strategies and can develop support experiences that show empathy for EA fans and players.
You are successful at leading cross-functional teams and managing partners to deliver features and products that support positive fan experiences and our goals.
You have experience in the gaming industry and customer experience organizations.
So how does a Senior Product Manager help make EA known for taking care of players?Product managementResearch, contextualize and apply customer experience and gaming related trends to contribute creative ideas for the development and updating of your product line's strategy Understand the needs of EA players and fans to advocate for their needs and identify digital product opportunitiesProduce strategies for the products you oversee, with input from your extended team and partners, according to the product line and EA goalsDistill a product strategy into feature designs, which can take the form of web workflows, API's, low fidelity UI's and other artifacts.
Write product specifications that can be consumed by engineering with detailed and testable acceptance criteriaEstablish and track measurable success criteria and metrics for products, including business measurementsAccomplish product delivery by leading a cross-functional team.
Provide detailed information to team members to ensure predictable deliveryManage prioritization of the backlog.
Mediates prioritization conversations with partners, using data, understanding of fan needs and the product strategy as inputsFind and address project risks and develop contingency plansCommunicate product development and performance updates to partners to demonstrate progress.
Ensure the return on investment and relevance over time of features remains appropriate.
If you're interested in this role, you'll need these skills or experiences:
Have 5
years of relevant experience in a Product Management rolePassionate about understanding users, their needs and aspirationsCan coach and empower team members to help deliver impactful and differentiating experiencesDesire to experiment, add value in the short-term but also deliver value following the long-term strategyLike managing products from brainstorming through development to executionEnjoy working with a group of partners to accomplish goalsUS COMPENSATION AND BENEFITS The base salary ranges listed below are for the defined geographic market pay zones in these states.
If you reside outside of these locations, a recruiter will advise on the base salary range and benefits for your specific location.
EA has listed the base salary ranges it in good faith expects to pay applicants for this role in the locations listed, as of the time of this posting.
Salary offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs.
BASE SALARY RANGES California (depending on location e.
g.
Los Angeles vs.
Sacramento):
$161,100 - $239,700 USD Annually New York (depending on location e.
g.
Manhattan vs.
Buffalo):
$142,900 - $239,700 USD Annually Jersey City, NJ :
$187,400 - $239,700 USD Annually Colorado (depending on location e.
g.
Denver vs.
Colorado Springs):
$153,100 - $206,200 USD Annually Washington (depending on location e.
g.
Seattle vs.
Spokane):
$142,900 - $230,000 USD Annually Base salary is just one part of the overall compensation at EA.
We also offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees.
Certain roles may also be eligible for bonus and equity.
City:
State:
Community / Marketing Title:
Senior Product Manager - Self-Service Fan CareCompany Profile:
We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more.
We believe amazing games and experiences start with teams as diverse as the players and communities we serve.
At Electronic Arts, the only limit is your imagination.
EEOText:
About Electronic ArtsEverything we do is designed to inspire the world to play.
Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.
We re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us.
We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life.
We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more.
Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.
Electronic Arts is an equal opportunity employer.
All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
We will also consider employment qualified applicants with criminal records in accordance with applicable law.
EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
Days Open:
31Can this position be remote?:
1EEO Employer Verbiage:
About Electronic ArtsEverything we do is designed to inspire the world to play.
Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.
We re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us.
We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life.
We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more.
Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.
Electronic Arts is an equal opportunity employer.
All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
We will also consider employment qualified applicants with criminal records in accordance with applicable law.
EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
183436Position Title:
Sr.
Product Manager IIExternal Description:
Senior Product Manager - Self-Service Fan CareYou're the Senior Product Manager.
You are part of EA's Fan Care organization that strives to make EA known for taking care of players.
You will report to the Director of Product for Self-Service Fan Care and lead products and product features to both improve existing and develop new player experiences in the Fan Care space.
You will lead product planning throughout the product lifecycle to ensure our offerings support the strategy and goals of EA.
You'll collaborate with a variety of partners to design products in Fan Care.
You will gain insights from studios and other organizations within Fan Growth that influence your product roadmap.
You are an expert Senior Product Manager and are great at problem statement development, product delivery and collaboration.
You assess the trends of customer experience in the gaming and interactive entertainment industries, produce product strategies and can develop support experiences that show empathy for EA fans and players.
You are successful at leading cross-functional teams and managing partners to deliver features and products that support positive fan experiences and our goals.
You have experience in the gaming industry and customer experience organizations.
So how does a Senior Product Manager help make EA known for taking care of players?Product managementResearch, contextualize and apply customer experience and gaming related trends to contribute creative ideas for the development and updating of your product line's strategy Understand the needs of EA players and fans to advocate for their needs and identify digital product opportunitiesProduce strategies for the products you oversee, with input from your extended team and partners, according to the product line and EA goalsDistill a product strategy into feature designs, which can take the form of web workflows, API's, low fidelity UI's and other artifacts.
Write product specifications that can be consumed by engineering with detailed and testable acceptance criteriaEstablish and track measurable success criteria and metrics for products, including business measurementsAccomplish product delivery by leading a cross-functional team.
Provide detailed information to team members to ensure predictable deliveryManage prioritization of the backlog.
Mediates prioritization conversations with partners, using data, understanding of fan needs and the product strategy as inputsFind and address project risks and develop contingency plansCommunicate product development and performance updates to partners to demonstrate progress.
Ensure the return on investment and relevance over time of features remains appropriate.
If you're interested in this role, you'll need these skills or experiences:
Have 5
years of relevant experience in a Product Management rolePassionate about understanding users, their needs and aspirationsCan coach and empower team members to help deliver impactful and differentiating experiencesDesire to experiment, add value in the short-term but also deliver value following the long-term strategyLike managing products from brainstorming through development to executionEnjoy working with a group of partners to accomplish goalsUS COMPENSATION AND BENEFITS The base salary ranges listed below are for the defined geographic market pay zones in these states.
If you reside outside of these locations, a recruiter will advise on the base salary range and benefits for your specific location.
EA has listed the base salary ranges it in good faith expects to pay applicants for this role in the locations listed, as of the time of this posting.
Salary offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs.
BASE SALARY RANGES California (depending on location e.
g.
Los Angeles vs.
Sacramento):
$161,100 - $239,700 USD Annually New York (depending on location e.
g.
Manhattan vs.
Buffalo):
$142,900 - $239,700 USD Annually Jersey City, NJ :
$187,400 - $239,700 USD Annually Colorado (depending on location e.
g.
Denver vs.
Colorado Springs):
$153,100 - $206,200 USD Annually Washington (depending on location e.
g.
Seattle vs.
Spokane):
$142,900 - $230,000 USD Annually Base salary is just one part of the overall compensation at EA.
We also offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees.
Certain roles may also be eligible for bonus and equity.
City:
State:
Community / Marketing Title:
Senior Product Manager - Self-Service Fan CareCompany Profile:
We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more.
We believe amazing games and experiences start with teams as diverse as the players and communities we serve.
At Electronic Arts, the only limit is your imagination.
EEOText:
About Electronic ArtsEverything we do is designed to inspire the world to play.
Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.
We re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us.
We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life.
We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more.
Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.
Electronic Arts is an equal opportunity employer.
All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
We will also consider employment qualified applicants with criminal records in accordance with applicable law.
EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
Days Open:
31Can this position be remote?:
1EEO Employer Verbiage:
About Electronic ArtsEverything we do is designed to inspire the world to play.
Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.
We re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us.
We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life.
We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more.
Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.
Electronic Arts is an equal opportunity employer.
All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
We will also consider employment qualified applicants with criminal records in accordance with applicable law.
EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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