Contact Center Operations Specialists
Orlando, FL Orlando, FL Full-time Full-time $21 an hour $21 an hour 12 hours ago 12 hours ago 12 hours ago Company Description At Walmart, we help people save money so they can live better.
This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability--and everything in between.
As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries--all while affecting the lives of millions of customers all over the world.
Here, your work makes an impact every day.
What are you waiting for? Job Description We are hiring a Specialist, Contact Center Operations position in our Specialty Pharmacy department in Orlando, Florida.
This position is not remote and requires working onsite.
The work schedule will be Monday through Friday between the hours of 9am to 6pm.
An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary.
Walmart Offers:
Health plan options, including vision and dental plans Financial benefits including 401(K), stock purchase plans, life insurance and more Associate discounts in-store and online Paid Time-off College through Live Better University Pay:
$21/hour Responsibilities and Duties:
Conduct thorough and objective evaluations of customer service interactions via phone calls.
Assess agent performance based on predefined criteria, such as adherence to scripts, professionalism, empathy, accuracy, and resolution skills.
Monitor and evaluate call handling techniques, ensuring compliance with company policies, procedures, and industry regulations.
Provide timely and constructive feedback to pharmacy associates to enhance their skills and improve overall performance.
Collaborate with area coaches and managers to identify training and coaching opportunities for agents based on evaluation outcomes.
Maintain accurate records and documentation of evaluation results for reporting and analysis purposes.
Conduct trending analysis to contribute to the continuous improvement of our customer service operations.
Participate in calibration sessions to ensure consistency and fairness in evaluation processes.
Qualifications 2 year experience in retail, contact center operations or related areas Additional Information Walmart, Inc.
is an Equal Opportunity Employer- By Choice.
We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them.
That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability--and everything in between.
As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries--all while affecting the lives of millions of customers all over the world.
Here, your work makes an impact every day.
What are you waiting for? Job Description We are hiring a Specialist, Contact Center Operations position in our Specialty Pharmacy department in Orlando, Florida.
This position is not remote and requires working onsite.
The work schedule will be Monday through Friday between the hours of 9am to 6pm.
An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary.
Walmart Offers:
Health plan options, including vision and dental plans Financial benefits including 401(K), stock purchase plans, life insurance and more Associate discounts in-store and online Paid Time-off College through Live Better University Pay:
$21/hour Responsibilities and Duties:
Conduct thorough and objective evaluations of customer service interactions via phone calls.
Assess agent performance based on predefined criteria, such as adherence to scripts, professionalism, empathy, accuracy, and resolution skills.
Monitor and evaluate call handling techniques, ensuring compliance with company policies, procedures, and industry regulations.
Provide timely and constructive feedback to pharmacy associates to enhance their skills and improve overall performance.
Collaborate with area coaches and managers to identify training and coaching opportunities for agents based on evaluation outcomes.
Maintain accurate records and documentation of evaluation results for reporting and analysis purposes.
Conduct trending analysis to contribute to the continuous improvement of our customer service operations.
Participate in calibration sessions to ensure consistency and fairness in evaluation processes.
Qualifications 2 year experience in retail, contact center operations or related areas Additional Information Walmart, Inc.
is an Equal Opportunity Employer- By Choice.
We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them.
That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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