Workforce Planning Specialist Job - (longwood, florida)
Job Number:
Business:
GE Capital Business Segment:
Capital :
Retail Finance Posted Position Title:
Workforce Planning Specialist Career Level:
Experienced Function:
Financial Services Operations Function Segment:
Product Delivery United States City:
Longwood Postal Code:
Role Summary/Purpose:
Essential
Responsibilities:
:
Daily exception entry and audit of exception process :
Real:
time monitoring of CMS for agent check:
in and service level assurance :
Create reports for feedback to associates regarding general exceptions and adherence in timely fashion :
Ensure that scheduling and productivity data is accurately collected and communicated in a timely fashion :
Communicate with TOC and Telecommunications team and business leaders regarding call volume, service levels :
Make recommendations and decisions about scheduling and shift changes :
Support production of Call Center daily, weekly, monthly and Ad Hoc reporting :
Position duties will continually be redefined as business needs dictate :
Perform special projects and additional responsibilities as assigned Qualifications/Requirements:
:
Minimum of 1 year of call center experience Eligibility Requirements :
:
You must be 18 years or older :
You must have a high school diploma or equivalent :
If currently a GE Employee, you must have been in your current position for at least 6 months (AP) or 24 months (PB or greater), have at least a consistently meets expectations pe Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Business:
GE Capital Business Segment:
Capital :
Retail Finance Posted Position Title:
Workforce Planning Specialist Career Level:
Experienced Function:
Financial Services Operations Function Segment:
Product Delivery United States City:
Longwood Postal Code:
Role Summary/Purpose:
Essential
Responsibilities:
:
Daily exception entry and audit of exception process :
Real:
time monitoring of CMS for agent check:
in and service level assurance :
Create reports for feedback to associates regarding general exceptions and adherence in timely fashion :
Ensure that scheduling and productivity data is accurately collected and communicated in a timely fashion :
Communicate with TOC and Telecommunications team and business leaders regarding call volume, service levels :
Make recommendations and decisions about scheduling and shift changes :
Support production of Call Center daily, weekly, monthly and Ad Hoc reporting :
Position duties will continually be redefined as business needs dictate :
Perform special projects and additional responsibilities as assigned Qualifications/Requirements:
:
Minimum of 1 year of call center experience Eligibility Requirements :
:
You must be 18 years or older :
You must have a high school diploma or equivalent :
If currently a GE Employee, you must have been in your current position for at least 6 months (AP) or 24 months (PB or greater), have at least a consistently meets expectations pe Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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