Bilingual Customer Service Rep - Swedish & English - Orlando
Job Description Communicate any developments in service, products, website, or systems; Answer any incoming questions from customers (system, reservations, etc.
); Manage customer complaints regarding overbooking and hotel amenities/services in a professional manner resolving the problem through the most effective means possible; Serve as a liaison with the appropriate departments to gain relevant information, resolve problems, or support; Resolve any issues/complaints that have been detailed on the incoming guest reviews and take appropriate action as needed; Ensure that all administration is completed as required.
Qualification 1 year of related work experience in a customer facing role handling customer complaints, resolving problems, etc; Hotel/Hospitality industry experience a plus; Call center experience in any industry strongly preferred; Must work one weekend a month; Must be able to sit for shifts of 4 hours or more; Must be computer literate.
Click here to apply.
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Estimated Salary: $20 to $28 per hour based on qualifications.
); Manage customer complaints regarding overbooking and hotel amenities/services in a professional manner resolving the problem through the most effective means possible; Serve as a liaison with the appropriate departments to gain relevant information, resolve problems, or support; Resolve any issues/complaints that have been detailed on the incoming guest reviews and take appropriate action as needed; Ensure that all administration is completed as required.
Qualification 1 year of related work experience in a customer facing role handling customer complaints, resolving problems, etc; Hotel/Hospitality industry experience a plus; Call center experience in any industry strongly preferred; Must work one weekend a month; Must be able to sit for shifts of 4 hours or more; Must be computer literate.
Click here to apply.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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