PBX Communications Operator - Kissimmee, FL
Legacy Vacation Club is looking for a dynamic PBX Communications Operator to join our team - is that you? POSITION SUMMARY ESSENTIAL FUNCTIONS Answer high volume of inbound calls in a professional and timely manner.
Understand and practice all of Legacy Vacation Club's Front Office Standards Manual and effectively perform, The Six Principles of the front office.
Assist with all late check-ins for all Legacy Vacation Club resorts.
Complete transactions in RCC as necessary.
Respond to emergency situations according to procedures in all properties.
POSITION QUALIFICATIONS Competency Statement(s) Accountability - Ability to accept responsibility and account for his/her actions Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others Adaptability - Ability to adapt to change in the workplace Ambition - The drive to achieve personal advancement Analytical Skills - Ability to use thinking and reasoning to solve a problem Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely Conflict Resolution - Ability to deal with others in an antagonistic situation Customer Oriented - Ability to take care of the customers' needs while following company procedures Decision Making - Ability to make critical decisions while following company procedures Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace Judgment - The ability to formulate a sound decision using the available information Organized - Possessing the trait of being organized or following a systematic method of performing a task Problem Solving - Ability to find a solution for or to deal proactively with work-related problems Time Management - Ability to utilize the available time to organize and complete work within a given shift to complete tasks regardless of frequent interruptions Working Under Pressure - Ability to complete assigned tasks under stressful situations SKILLS & ABILITIES Education:
High School Graduate or General Education Degree (GED).
Experience:
3 to 4 years customer service experience in hospitality environment required.
Computer Skills:
Must have knowledge of Microsoft Office.
Other Requirements:
Must have a flexible schedule as schedules are determined based on the needs of the business.
Fluent in English and Spanish.
Click here to apply.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Understand and practice all of Legacy Vacation Club's Front Office Standards Manual and effectively perform, The Six Principles of the front office.
Assist with all late check-ins for all Legacy Vacation Club resorts.
Complete transactions in RCC as necessary.
Respond to emergency situations according to procedures in all properties.
POSITION QUALIFICATIONS Competency Statement(s) Accountability - Ability to accept responsibility and account for his/her actions Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others Adaptability - Ability to adapt to change in the workplace Ambition - The drive to achieve personal advancement Analytical Skills - Ability to use thinking and reasoning to solve a problem Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely Conflict Resolution - Ability to deal with others in an antagonistic situation Customer Oriented - Ability to take care of the customers' needs while following company procedures Decision Making - Ability to make critical decisions while following company procedures Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace Judgment - The ability to formulate a sound decision using the available information Organized - Possessing the trait of being organized or following a systematic method of performing a task Problem Solving - Ability to find a solution for or to deal proactively with work-related problems Time Management - Ability to utilize the available time to organize and complete work within a given shift to complete tasks regardless of frequent interruptions Working Under Pressure - Ability to complete assigned tasks under stressful situations SKILLS & ABILITIES Education:
High School Graduate or General Education Degree (GED).
Experience:
3 to 4 years customer service experience in hospitality environment required.
Computer Skills:
Must have knowledge of Microsoft Office.
Other Requirements:
Must have a flexible schedule as schedules are determined based on the needs of the business.
Fluent in English and Spanish.
Click here to apply.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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