Assistant Manager - Front Office 10:30p to 7:30a - Gaylord Palms Resort & Convention Center-13000Z9W
Its a powerful feeling, to belong. Its that moment you feel truly and completely yourself. Its working with a team you call family. At Gaylord Hotels we know that when you feel at home, youll make our guests feel at home. And its why so many of our STARS come for a job, but stay for a career. If this sounds like the place for you, join us. The Gaylord Palms Resort & Convention Center, located at 6000 W. Osceola Parkway, Kissimmee, FL, 34746 is currently hiring a Assistant Manager - Front Office 10:
30p to 7:
30a (job order # 13000Z9W). JOB SUMMARY Manages the front desk operation including guest registration, room assignment and check-out procedures. Monitors the daily performance of the front office staff. Supervises the group arrival, registration, check-out specifications and needs are executed. Represents property management in guest issue resolution and decisions related to front office. Education and Experience High school diploma, GED or equivalent degree; 2 years of progressive experience in a hotel Front Office operation. OR College degree in Hospitality or Business with 6 months hotel Front Office experience or a college internship in a hotel Front Office; Experience in a 500
room hotel with a Diamond Rating of 4 or 5 preferred. CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals Monitors the daily performance of the front office staff. Manages cash banks. Monitors cash handling procedures. Monitors billing, cashiering and bill adjustment procedures. Performs scheduled system checks and daily reporting functions. Maintains current knowledge of local area, attractions and events. Ensuring Exceptional Customer Service Represents property management in guest issue resolution and decisions related to front office. Supervises the group arrival, registration, check-out specifications and needs are executed. Managing Projects and Policies Have Knowledge of and assist in all emergency procedures as required. Follow and enforce all Gaylord Hotel credit policies. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Managing and Conducting Human Resources Activities Interviews, selects and trains employees. Appraises employee's productivity and efficiency for the purpose of recommending promotions or other changes in status. Monitors employee attendance and records absences/tardiness. Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
. To submit your application for this job, please go to:
http:
//jobs.marriott.com/careers www.marriott.com/careers Gaylord Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive cultureEstimated Salary: $20 to $28 per hour based on qualifications.
30p to 7:
30a (job order # 13000Z9W). JOB SUMMARY Manages the front desk operation including guest registration, room assignment and check-out procedures. Monitors the daily performance of the front office staff. Supervises the group arrival, registration, check-out specifications and needs are executed. Represents property management in guest issue resolution and decisions related to front office. Education and Experience High school diploma, GED or equivalent degree; 2 years of progressive experience in a hotel Front Office operation. OR College degree in Hospitality or Business with 6 months hotel Front Office experience or a college internship in a hotel Front Office; Experience in a 500
room hotel with a Diamond Rating of 4 or 5 preferred. CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals Monitors the daily performance of the front office staff. Manages cash banks. Monitors cash handling procedures. Monitors billing, cashiering and bill adjustment procedures. Performs scheduled system checks and daily reporting functions. Maintains current knowledge of local area, attractions and events. Ensuring Exceptional Customer Service Represents property management in guest issue resolution and decisions related to front office. Supervises the group arrival, registration, check-out specifications and needs are executed. Managing Projects and Policies Have Knowledge of and assist in all emergency procedures as required. Follow and enforce all Gaylord Hotel credit policies. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Managing and Conducting Human Resources Activities Interviews, selects and trains employees. Appraises employee's productivity and efficiency for the purpose of recommending promotions or other changes in status. Monitors employee attendance and records absences/tardiness. Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
. To submit your application for this job, please go to:
http:
//jobs.marriott.com/careers www.marriott.com/careers Gaylord Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive cultureEstimated Salary: $20 to $28 per hour based on qualifications.
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